Last friday I my internet started running so slow that I couldn't even load a web-page, at the time Openreach was doing some work on the lines outside my house so I assumed that they messed something up. Anyway on saturday I called up Plusnet and they thought they had a solution which was adjusting my line speed but could take up to 4 hours to take effect, 4 hours later and the problem was still there, so I called up again, I got told this will be forwarded to the faults team and could take up to 72 hours before I hear back from them.
Yesterday the 72 hours had passed and I had still heard nothing, so I called up plusnet again and went through the issue and added any information I knew about, I was told my best bet would be to have an openreach engineer to come and have a look to see what was wrong so we made an appointment for this morning. I thought this was a good things as I am sure it was Openreach who messed up the line in the first place so they might be able to fix it or at the very least find out for sure where the problem was.
After waiting around all morning after 13:00 it was clear that Openreach was not coming, so I called up plusnet again, I got told that they had not heard anything back from openreach but it is highly unlikely that they are coming today, I was also told that the issue is being put forward to the faults team again and would take ANOTHER 72 hours after which I would most likely need to book another engineer appointment at earliest next monday.
I work from home so the longer I have no internet the longer I am unable to do my job properly, this issue is already taking over a week at least and we have still got absolutely nowhere, all the while I am paying for internet I cannot use. I have no problems with the representatives I have been talking to but ever since this problem has started I have just been on waiting lists and had engineers not show up for appointments (which I understand they are a part of openreach but still).
