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No Router - No Response

Wiltsgirl
Newbie
Posts: 3
Registered: 22-09-2014

No Router - No Response

My router packed up on Thursday evening, I contacted customer services online 3am Friday morning bit still haven't had a response, how come a company that supposedly prides itself in its award winning 24/7 service can't resolve the issue or even contact me over 80 hours?  Angry
5 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No Router - No Response

Hi Wiltsgirl.
Sorry to hear about your router packing in. I'll get a new one dispatched to you ASAP.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Wiltsgirl
Newbie
Posts: 3
Registered: 22-09-2014

Re: No Router - No Response

I am still waiting for the promised router...why does it take an email to an open forum to elicit a response?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No Router - No Response

Hi Wiltsgirl,
A ticket was sent in 10 minutes before you posted on the forum, which is a very tough time for us to adhere to. We haven't really had much chance to respond in honesty.
I'm not sure why it hasn't arrived. I'll make sure I dispatch you a fresh one, and I'll monitor your account more closely from this side.
Apologies for the inconvenience.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Wiltsgirl
Newbie
Posts: 3
Registered: 22-09-2014

Re: No Router - No Response

Hi Matty, my previous comment was more to update other users on the problems I am experiencing so that they can form their own opinions on the quality of Plusnet's services. I have since been told that "It appears that the order was stuck in your ordering system"
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: No Router - No Response

Hi Wiltsgirl,
Just let us know please if it doesn't arrive within the next 3 working days please.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team