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New router

IanSn
Rising Star
Posts: 565
Thanks: 31
Registered: ‎25-09-2011

New router

Want to thank Chris on phone on Saturday, v helpful and friendly.

My ancient router (9 years) finally passed away and I needed a new one. Ordered new one from PlusNet on Saturday. Up and running again this morning, took about 10 mins to set up after the postman delivered it - all worked first time no problems.

(Relieved - thought I was in for a load of hassle and long wait!)

IanSn

3 REPLIES 3
Leapy
Seasoned Champion
Posts: 1,065
Thanks: 779
Fixes: 3
Registered: ‎11-04-2017

Re: New router

I've never given it much thought about the lifecycle of a hub.

I have the original four-year-old Plusnet Hub One and when I upgraded  (11months ago) to Fibre Extra, the hub has remained the same, so I presume it's one hub for all?

@IanSn did you get any warning signs of your hub failure?

 

IanSn
Rising Star
Posts: 565
Thanks: 31
Registered: ‎25-09-2011

Re: New router

No. 10am Saturday morning - gone. That was it. Had been fine before that.
Townman
Superuser
Superuser
Posts: 20,135
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: New router

Typically such failure are down to capacitors (an electronic component) which can just ‘pop’ at anytime. https://bytecellar.com/2019/04/07/lets-talk-about-capacitor-failure/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.