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The most useless Broadband Company in the UK

Tomd
Newbie
Posts: 4
Thanks: 1
Registered: 12-09-2017

The most useless Broadband Company in the UK

Does anyone else out there think it is totally unbelievable that A BROADBAND SERVICE cannot be contacted on line !!

PlusNet must be the most useless company I have ever had the misfortune to come across, to call on the telephone is a wait of up to 45 minutes.

Shame on you. You are a complete embarrassment to the term Customer Service.

The sooner I leave this shambles of a company the better  

10 REPLIES
Browni
Aspiring Hero
Posts: 2,281
Thanks: 776
Fixes: 45
Registered: 02-03-2016

Re: The most useless Broadband Company in the UK

https://twitter.com/plusnethelp
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Veteran
Posts: 1,555
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: The most useless Broadband Company in the UK

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
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Registered: 21-04-2017

Re: The most useless Broadband Company in the UK

Hello there.

 

As others have advised we're available via Twitter, Facebook and even over here too.

 

Is there anything you were wanting help with?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Tomd
Newbie
Posts: 4
Thanks: 1
Registered: 12-09-2017

Re: The most useless Broadband Company in the UK

I simply want confirmation that my agreed contract term is now over so that I can terminate.

I would also like to know why anyone would have to leave the Members Centre just to make contact with "customer service/staff", nonsensical !! 

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 442
Registered: 21-04-2017

Re: The most useless Broadband Company in the UK

I simply want confirmation that my agreed contract term is now over so that I can terminate.

If you contact us our Customer Options Team on 0800 013 2632 [Selecting Option 1, then Option 2] they'll be happy to advise of your end date and discuss cancellation if needed.

They're closed now, but back open at 8am tomorrow and usually with absolutely no wait time either.

 

I would also like to know why anyone would have to leave the Members Centre just to make contact with "customer service/staff", nonsensical !! 

I'm not entirely sure what you mean by that.

We're available online via a number of support platforms, including our own community forums.

 

I appreciate the wait times for customer services/technical support over live chat and telephone are less than ideal, but this is something we're working on.

 

In the meantime, is there anything I can help with here to try to keep you as a customer? From looking at your account, I can't see any contact you've made with us, at least in the last 12 months.

 

Thanks


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Tomd
Newbie
Posts: 4
Thanks: 1
Registered: 12-09-2017

Re: The most useless Broadband Company in the UK

3/  LETS GET YOU SORTED

     Online chat is currently unavailable

     Please choose another option...............................PHONE !!!!!!!!

 

     This has been like this for weeks, perhaps you should speak to your own technical team, if you were unaware of this.

 

Community Veteran
Posts: 1,555
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: The most useless Broadband Company in the UK

@Gandalf I no longer have access to the member centre, however it would be very helpful if you, or someone else could provide the link to the section showing charges liable, I seem to remember its in the billing section.

As for the OP, charges will vary if they move to another ISP, or just want to cancel their broadband services, and as they seem incapable of finding this information in the member centre, no doubt they will come back complaining when they do get charged if they terminate.

Tomd
Newbie
Posts: 4
Thanks: 1
Registered: 12-09-2017

Re: The most useless Broadband Company in the UK

HuhHuhHuh

Moderator's note by Dick (Strat) Excessive emoticons removed as per forum rules.

Browni
Aspiring Hero
Posts: 2,281
Thanks: 776
Fixes: 45
Registered: 02-03-2016

Re: The most useless Broadband Company in the UK

https://www.plus.net/my.html?s=0&action=account_summary

That shows me my termination charges.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Veteran
Posts: 17,777
Thanks: 1,610
Fixes: 19
Registered: 06-11-2007

Re: The most useless Broadband Company in the UK


Tomd wrote:

3/  LETS GET YOU SORTED

     Online chat is currently unavailable

     Please choose another option...............................PHONE !!!!!!!!

 

     This has been like this for weeks, perhaps you should speak to your own technical team, if you were unaware of this.

 


 

@Tomd  

 

 

Live Chat was disabled a couple of weeks ago... to help out on the phone lines !  however, PlusNet staff have been notified that "disabling" Live Chat... was not a good idea... and have, since my campaign, relented, and re-enabled Live Chat... to the benefit of all, including disabled ( hard of hearing ) customers...

 

Wednesday-Friday: 7:30am - 10:00pm

 

 

It is now open for a restricted period...  as above...