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New package...and 80% slower speed. WOW

firedemon1
Dabbler
Posts: 14
Registered: 19-11-2009

New package...and 80% slower speed. WOW

Yesterday I was switched over to Plusnet Premium.  I wanted to go on that because I can't leave my PC on over night so thought the 80Gb allowance during peak times would be great.
And what happened?  My already puny 2.5Mb link (which rarely got above a 300kbs effective download speed) dropped its effective speed to a breathtaking 50kbs between 4pm and, roughly, 11pm.  This is utterly absurd.  Tried phoning AND raising a ticket but to no avail.
Frankly, I'm sick of complaining about it.  Load of rubbish
20 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: New package...and 80% slower speed. WOW

Had a quick look at your account and I can't see any reason for this at all Huh
Your IP profile is currently 2000kbps so you should be able to achieve a maximum throughput speed similar to this. You're not mixing up your kilobits and kilobytes are you?
2000kbps or 2Mbps =  250kBps.
What does a BT speedtest tell you?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

firedemon1
Dabbler
Posts: 14
Registered: 19-11-2009

Re: New package...and 80% slower speed. WOW

LOL
So now I'm paranoid that I've got my numbers wrong (and I work in ICT support)
I will take a deeeeep breath and re-check / re-test everything tonight
Watch this space
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re:New package...and 80% slower speed. WOW

Let us know how the retesting goes, we'll keep an eye out for the results.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
firedemon1
Dabbler
Posts: 14
Registered: 19-11-2009

Re: New package...and 80% slower speed. WOW

Copied From BT test:
Download speed achieved during the test was - 1664 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.

BUT
When I try to download a large test file from thinkbroadband.com the download speed fluctuates between 50KB/Sec and 85KB/Sec
So, my practical, real time download speed is significantly lower than the tests are suggesting
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New package...and 80% slower speed. WOW

premium is not line speed for downloading see http://www.kitz.co.uk/isp/plusnet_shaping.htm
firedemon1
Dabbler
Posts: 14
Registered: 19-11-2009

Re: New package...and 80% slower speed. WOW

NOW I get it
Ok, so 4pm to 10pm I'm not going to get anything special (not that my connection is all that special in any case)
Thanks pierre_pierre
And thanks to Bob and Chris as well.  I guess I'm never going to see blistering speeds until BT do something to improve my line.
firedemon1
Dabbler
Posts: 14
Registered: 19-11-2009

Re: New package...and 80% slower speed. WOW

Out of interest, is my exchange ADSL2+ enabled?  Could that be my way forward to broadband nirvana?  Cheesy
Moderator
Moderator
Posts: 26,440
Thanks: 1,467
Fixes: 86
Registered: 14-04-2007

Re: New package...and 80% slower speed. WOW

Pop some info in here firedemon1 as a start.
Your looking for the 21CN WBC status.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New package...and 80% slower speed. WOW

but take a bucket of something with you, it says my date was 29/9/09, but dont think it has been done yet, there is another list, offto try and find it
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New package...and 80% slower speed. WOW

Moderator
Moderator
Posts: 26,440
Thanks: 1,467
Fixes: 86
Registered: 14-04-2007

Re: New package...and 80% slower speed. WOW

...but it helps to have the exchange code from my link to use Pierre's link. Wink Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New package...and 80% slower speed. WOW

Sam knows
ADSL status: Enabled as of 29/06/2001
ADSL Max status: Enabled as of 30/03/2006
SDSL status: Not available
21CN WBC status: RFS date set : 29/09/2009
21CN PSTN switchover target: Q2 2009

BT list    -      EABNT LONDON NORTH WEST 01/02/2010 28/02/2010
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New package...and 80% slower speed. WOW

and its a long list, I had to do a control F (search) for the exchange code, not the exchange name
Moderator
Moderator
Posts: 26,440
Thanks: 1,467
Fixes: 86
Registered: 14-04-2007

Re: New package...and 80% slower speed. WOW

21CN WBC status: Not available Cry

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine