New Option 1 offer with 10GB allowance
Well I "dived in" as invited by Neil and I now have a 10GB allowance ...I think 
My account records in the member centre seem to indicate this but the reply I got to the ticket (27365905) requesting the change just said...
"Your discount has now been added and a new 12 months contract started."
and the email received confirming the new account said...
"Your new account type: PlusNet Broadband Your Way Option 1 (Annual Contract) with included 2GB bandwidth"
I have suggested in my reply to the ticket that your procedures in respect of this change might want to be reviewed
Cliff
My account records in the member centre seem to indicate this but the reply I got to the ticket (27365905) requesting the change just said...
"Your discount has now been added and a new 12 months contract started."
and the email received confirming the new account said...
"Your new account type: PlusNet Broadband Your Way Option 1 (Annual Contract) with included 2GB bandwidth"
I have suggested in my reply to the ticket that your procedures in respect of this change might want to be reviewed
Cliff
Well - maybe Father Christmas is real after all 
I've looked at this carefully for the traps and following Neils post I thought oh well -
I'll think a while before diving in.
But I have just got wet
So thanks guys,.
Looks like your stuff with me for a full 12 months
My next billing date is 2nd jan - so hope it goes through before then ?.
I've looked at this carefully for the traps and following Neils post I thought oh well -
I'll think a while before diving in.
But I have just got wet
So thanks guys,.
Looks like your stuff with me for a full 12 months
My next billing date is 2nd jan - so hope it goes through before then ?.
I am up the creek without a paddle, recently got a free router 
Quote from: Bob Hi Cliff, that will be due to the way the process works at the moment. We have to change the contractual term of your account before we can add the special offer component. Looks like you're getting a system generated email when we do this that won't take into account the increased usage allowance as it hasn't been added yet). Will ask about and see if there's an easy way for us to get around this.
I got more than that...
Quote "Please be aware you have exceeded your included monthly data transfer of
2GB - there is no need to worry.
An extra 1GB of data transfer has been automatically added to your account
for this month at a charge of £1.22.
If you use up this extra 1GB before the end of the month, another 1GB will
be added at the same cost of £1.22. And so on, until the end of the month.
and because my current data this month is about 5G - and I'm nearing my contract date - I got four emails each adding 1G and a further £1.22 !!!.
Me thinks account change processes need updating ?
My account set up was changed quite quickly to 10GB, as can be seen in the VMBU screengrab below, but as I am only just starting a new charging period it will be some time before I hit my original 2GB limit. I will continue to trust that everything is well and keep my fingers crossed as I approach 2GB
Cliff
Cliff
Well mine went through this morning too - within about 14 hours of raising th ticket. 
Just one concern, I thought we paid in advance for download allowance ??
My invoice date is 2nd Jan
My 15 G allowance that I had until yesterday, is now down to 10G .
Shouldn't be a problem - but it doesn't feel right somehow ???.
Should have been a prorata allowance at least if it was paid in arrears.
My suspicions about PN's billing system are not allayed...........
Just one concern, I thought we paid in advance for download allowance ??
My invoice date is 2nd Jan
My 15 G allowance that I had until yesterday, is now down to 10G .
Shouldn't be a problem - but it doesn't feel right somehow ???.
Should have been a prorata allowance at least if it was paid in arrears.
My suspicions about PN's billing system are not allayed...........
Why are some of us on Opt 1, with 2gb allowance still paying £14 odd, whereas Existing Opt 2 is this price, with 15gb?? 
Dec last year I took up offer of 6 mths reduced charge of £9.99, then reverted to £14.99, which
tied me in for another year, which ends about now.
Dec last year I took up offer of 6 mths reduced charge of £9.99, then reverted to £14.99, which
tied me in for another year, which ends about now.