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New Help and Support Pages

Moderator
Moderator
Posts: 26,288
Thanks: 1,393
Fixes: 71
Registered: 14-04-2007

New Help and Support Pages

If these are the changes that happened this morning I like them.
Nice and clean and tidy Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
45 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New Help and Support Pages

as it should be, what I have tried so far, no going through the maze, straight there
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Help and Support Pages

For some reason it didn't log me in automatically but I agree much better
The only thing which caused me some aggro is that having got to the new window there was nothing to tell me that the previous window had changed and that was how you needed to raise a question
Another problem - if, instead of just clicking on the link I right click and select an option for opening it doesn't change the original page in Firefox
Plusnet Help Team
Plusnet Help Team
Posts: 13,092
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: New Help and Support Pages

Thanks for the feedback chaps,
I'll make sure this gets to the people that matter.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: New Help and Support Pages

Quote from: _Adam_Walker_
I'll make sure this gets to the people that matter.
But we already know about it, Adam  Wink
Plusnet Help Team
Plusnet Help Team
Posts: 13,092
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: New Help and Support Pages

OK then nadger, can you change the green bars from lime green to kiwi green please? Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 26,288
Thanks: 1,393
Fixes: 71
Registered: 14-04-2007

Re: New Help and Support Pages

You mean we don't matter Cry

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New Help and Support Pages

Quote from: _Adam_Walker_
OK then nadger, can you change the green bars from lime green to kiwi green please? Wink

I seem to remember when PN mucked up the forum, we can change the bars if we want to
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: New Help and Support Pages

Quote from: _Adam_Walker_
lime green to kiwi green
There's a fruity thought, Adam  Smiley
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: New Help and Support Pages

I agree, a cursary look and the pages seem very much better - well done chaps. I'll dive in deeper and seee if I can find any bad links etc etc  Cheesy
Well done John - I was almost rolling on the floor
Plusnet Help Team
Plusnet Help Team
Posts: 13,092
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: New Help and Support Pages

Maybe I should have said "I'll pass this to the guys that can make a difference" Wink . In saying that and coming back on to topic the content and development bods that have put the hard work in on this rollout were already aware of this post when I went to point it out to them. Needless to say I was very impressed by that Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
198kHz
All Star
Posts: 3,314
Thanks: 315
Fixes: 9
Registered: 30-07-2008

Re: New Help and Support Pages

Yep, them guys done good - I like it - apart from the green bits.
Remeber you are unique - just like everyone else
GreenGiant
Grafter
Posts: 83
Registered: 11-06-2010

Re: New Help and Support Pages

Good morning folks,
I tried to attach a .jpg [s/n graph from Routerstats] to an open question this morning and the new layout rejects it using some words I've forgotten, is it the new page or am "I" doing something wrong.
Any help would be appreciated as "Questions" sometimes take a while to get themselves answered when you're in a hurry!!
Regards, Bob.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Help and Support Pages

Just doing a test using an open question
First - clicking on "I need to add more details" takes you to the top of the page not the bottom where you need to take action
Second adding a picture worked but then I was taken back to the top of the page
This was with Firefox
Steve
Seasoned Pro
Posts: 6,800
Thanks: 300
Registered: 13-07-2009

Re: New Help and Support Pages

Yip as I said In my thread yesterday Its much better and 100% less confusing, I really like it, BUT how do you close a question?
If life gives you lemons, make lemonade.