New Fibre Customer

[#1]

Evening, I referred a family member to Plusnet and he joined 11 days ago.
Not sure how long this process takes but it's been 11 days with no emails, no router etc
User name is link:csa removed
[Moderator's note by Adie (dvorak) removed customer account]

[#2]

Hello there. I'm surprised that he hasn't received an update yet. It's worth asking him to check for any tickets (open or closed) on the account by clicking on this link:
https://portal.plus.net/wizard/index.html?p=search
It's possible that we're waiting for the direct debit to take the initial payment before placing an order, but this is just speculation. If the tickets don't clarify the situation, I'd recommend him contacting us via webchat or phone for a detailed update.

[#3]

What's this?  PlusNet are now providing Fibre Connectivity as a general product, I'm getting excited?  Oops sorry I realised it must be the BT Openreach partial fibre solution called FTTC.  Too much speculation on my part.

[#4]

Quote from: Anoush

Hello there. I'm surprised that he hasn't received an update yet. It's worth asking him to check for any tickets (open or closed) on the account by clicking on this link: https://portal.plus.net/wizard/index.html?p=search It's possible that we're waiting for the direct debit to take the initial payment before placing an order, but this is just speculation. If the tickets don't clarify the situation, I'd recommend him contacting us via webchat or phone for a detailed update.

There are no open tickets other than the Diret Debit setup on 16th February. Still no updates or router
I've been with Plusnet for years and cannot fault the service. I've sang your praises, needless to say he's unimpressed so far!

[#5]

I've been digging around here.
The first payment was made on 8th Feb, in full.
The order status says -  Activating your line (Broadband orders typically take a week to complete). It's been 14 days!!!
This is very disappointing

[#6]

PM me their username and I'll take a look.

[#7]

PM'd

[#8]

Thanks, I've dropped a ticket on the account in question with a bit more info.