cancel
Showing results for 
Search instead for 
Did you mean: 

No Order Updates

weyboat
Newbie
Posts: 5
Registered: 20-02-2016

No Order Updates

I signed up for  Plusnet 21 days ago and since that time I have not received any updates about the state of my order.
Is this Plusnet's normal customer service standard?
I tried calling the helpline number and the auto responder stated my internet was not  running yet?
Yes, thats why I called! Angry
7 REPLIES
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: No Order Updates

do you have any closed or open tickets on your account https://portal.plus.net/wizard/?p=search login required
weyboat
Newbie
Posts: 5
Registered: 20-02-2016

Re: No Order Updates

No, But thanks for the advice, I will try that..
weyboat
Newbie
Posts: 5
Registered: 20-02-2016

Re: No Order Updates

I have opened a ticket now, However, I checked the status of my order and it has not changed in the last 2 weeks, it saya..
Checking your line
We're running the final checks on your telephone line before submitting your order.
weyboat
Newbie
Posts: 5
Registered: 20-02-2016

Re: No Order Updates

24 hours since I opened a ticket and so far No Answer!
Just an auto copy of the question sent to my email address! Angry
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: No Order Updates

Why not use the Live Chat?
It's the weekend, so don't expect a ticket response until next week.
weyboat
Newbie
Posts: 5
Registered: 20-02-2016

Re: No Order Updates

2 days since I opened a ticket, no reply!
Tried Live Chat, I was 23rd in the queue, 10 minutes later I was 21st in the queue!
Can't get any response from customer service..
Maybe the slogan should rear Plusnet we'll do you eventually!!!
Anyway, I have just cancelled the direct debit, let see if that gets a response.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No Order Updates

Hi there,
Sorry for the lack of updates on your order. Unfortunately the first order we placed was rejected by our suppliers, I'm going to go and replace the phone and fibre orders shortly and will create a ticket on your account with the details, you'll receive an email once this is done. You should continue to receive service from your current provider until our orders complete.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff