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New Customer Feedback

hobbs1967
Newbie
Posts: 2
Registered: 11-11-2015

New Customer Feedback

I am not a very happy new customer. I was told my broadband switch over would happen on the 9th. BT cut my broadband on the 9th as arranged by PlusNet. Since then I have had no broadband. I haven't even had the my router from PlusNet. So I've paid but am yet able to use the service. The wait on the phone is over 45 minutes and I haven't got time to just sit and wait for someone to answer.
Will I stay with you? No.
Will I say nice things about you to others? No.
I can only assume that you don't really provide the high level of customer service that you claim and advertise you do.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New Customer Feedback

Hi there,
I'm really sorry for the poor experience you've had so far. I've just been on to your account and the order completed on the 9th, so I've activated your account. This means as soon as you receive the router you should be able to plug it in and get online.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
hobbs1967
Newbie
Posts: 2
Registered: 11-11-2015

Re: New Customer Feedback

Why wasn't my router sent out before the 9th? Why have I had to post on a forum and Twitter to get my account active. It's a joke. Will I get any compensation?