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No phone line for 12 days, no support from Plusnet, service abysmal!!

malone
Not applicable
Posts: 1
Registered: ‎11-11-2015

No phone line for 12 days, no support from Plusnet, service abysmal!!

Reported and reported.....left hanging on phone line over half an hour.  Would never recommended Plusnet to anyone!!
Also paying inflated rates for broadband due to lack of competition - can only get broadband if I sit in the loft!!!
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: No phone line for 12 days, no support from Plusnet, service abysmal!!

I'm very sorry for the problems you've experienced. I can see my colleague updated the fault ticket on the 8th and unfortunately it requires over 200 metres of cabling to be replaced to fix the common fault. Due to the timescales involved in this we've been advised that the next update will be on the 13th Nov.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
daveshaw1964
Not applicable
Posts: 2
Registered: ‎11-11-2015

Re: No phone line for 12 days, no support from Plusnet, service abysmal!!

only 12 days, wow you're doing well