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New CONTRACT confirmation e mail query

Gel
Seasoned Pro
Posts: 1,424
Thanks: 144
Fixes: 12
Registered: 02-08-2007

New CONTRACT confirmation e mail query

I've just signed up to a new Phone contract;
however confirming e mail very light on what I'm getting; is the item
marked with red supposed to be a hypalink I wonder?Huh
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 791
Fixes: 171
Registered: 25-03-2015

Re: New CONTRACT confirmation e mail query

You should have also received this ticket via email:
https://www.plus.net/wizard/?p=view_question&id=119590419
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,424
Thanks: 144
Fixes: 12
Registered: 02-08-2007

Re: New CONTRACT confirmation e mail query

Not as yet Harry, just 2 others re Line Saver Rental + New Hardware Cry
Your link has much more content.  Roll eyes
BT have already sent e mail re cancellation of my phone service, but not date agreed with yourselves but 2 weeks prior. Sad
Attached copy of this to support ticket now open on this to get sorted.

What's Required:
New phone service not to commence until 4/3 (not 6th) as 2nd Cust Serv call stated that date not poss as a Sunday,
but accepted on initial call when negotiating.
Broadband to continue on from current renewal date on 9/3; perhaps these dates will harmonise in due course.?
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 791
Fixes: 171
Registered: 25-03-2015

Re: New CONTRACT confirmation e mail query

When automation adds the phone component, it automatically placed the order for asap (10 working days/2 weeks away) but following the call you made this was amended to the 4th as you requested. As it currently stands, the phone order is committed for the 4th Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,424
Thanks: 144
Fixes: 12
Registered: 02-08-2007

Re: New CONTRACT confirmation e mail query

Gel
Seasoned Pro
Posts: 1,424
Thanks: 144
Fixes: 12
Registered: 02-08-2007

Re: New CONTRACT confirmation e mail query

Harry, still await clarification re Anytime calls package as per my comment on ticket.
Additionally no modified e mail from BT to say they are not discontinuing on 22/2 (copied on ticket) ;I don't want to be without
service from 22nd to 4th March obviously Undecided
Hopefully Provisioning have in hand with BT.