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Positive feedback

TerryBRV
Dabbler
Posts: 14
Registered: 05-11-2008

Positive feedback

This morning our phone developed a fault, making it unusable.  Fortunately the internet was still working as normal so I followed through the automated procedures, a fault was found and passed on automatically (I assume) to Openreach.  Frankly I fully expected to be without landline for several day so was surprised to receive a call from an engineer just 2.5 hours later informing me that the fault had been traced and fixed.  Excellent stuff but I do wonder if the speed of response was something to do with the actual fault recorded on the ticket -
Fault location: EX
Diagnosis code: T099
Description: DANGEROUS VOLTAGE ON LINE - HAZARDOUS TO PERSONNEL
Whatever, well pleased to only have been without landline for a few hours.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Positive feedback

Thanks for posting and I'm glad to see that was turned around quickly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team