Migration Query

[#1]

@ dogwhisperer
Did you get that afternoon update from James?
Hope it contained some good news for you.

[#2]

Yep, James rang me at home,
Apparently BT are now going to replace the 60m cable by Sunday, part of the cable goes over sensitive traffic on the road so BT have to sort that out due to some road traffic act or such like, also part of the cable goes over a 24hr Sainsburys supermarket and they can't do any work until Sainsburys shuts at 4pm on Sunday.......
As mentioned before I have sync so I should be getting internet now, replacing the cable will not correct the login / jumpering issues at the exchange, so I suggested to James they need to do a lift and shift as well to correct that, he then phoned back BT to request this and they apparently agreed but no date was set to when which James is going to push for tomorrow......as tomorrow is Friday if they dont do the lift and shift then, then when Sundays cabling work is complete I may well get a higher sync but without sorting out the login issues it won't be any use.....and start again on Monday with plusnet support and prob take all week to get a lift and shift sorted, so in the end won't have saved any time on the joke 2 week time-scale.....
The BT guy told James that ALL my problem is caused by this 60m cable, I told James that BT are just blatantly lying to him as this cannot be the case or my phone wouldn't work either and I would not get 2000 sync speed with 15db snr margin and a line attenuation of 49db as before.....
Also plusnet are getting login in attempts from someone with a BT home hub, where I should be logging in from, which strongly indicates further that its a jumpering issue at the exchange and a lift and shift is required.....

[#3]

To add about the blatant lies I have been told from BT and plusnet,  I was told in this thread that ALL the E-side cabling had been replaced, this clearly didnt happen or BT wouldnt have to replace this 60m cabling now....
I was also told by plusnet last week that the cabling was replaced from my cabinet to the telegraph pole, so I went and checked, there is no new cabling.........
I could go on, but life is too short.......

[#4]

If I get the chance Sunday I will go and have a look at this latest masterpiece of work going on over Sainsburys , just to see if it is true for starters and not another load of bull from plusnet and BT......

[#5]

Another idea perhaps as this is likely to go on and on from previous experience.....
How about plusnet buy me a mobile broadband pay as you go dongle loaded with enough credit to last me until this fiasco ever gets sorted?
I don't see why plusnet couldnt then pass this cost on to BT as they have helped to cause this situation....

[#6]

Hiya,
As I mentioned yesterday, we're pushing for a lift and shift to get your line rejumpered.
I'll give you a shout once I've got further news on that one.

[#7]

I've done a review of the first few pages of this topic.
Around 9th April it was flagged up that the line stats being seen from the PN end bore no resemblance to the stats being shown by the users router; this pointed to a foul up by BT with connections being crossed in the exchange.
Yesterday we read that PN are seeing login attempts from someone with a BT home hub.
Just how long is it going to take BT to realise that there is probably nothing wrong with the physical wires, it's just that something isn't jumpered/configured correctly?

[#8]

Realistically the cabling work should hopefully result in an increase in speed.
We are pushing currently for a lift and shift to sort out the jumpering issues.  I'm with you & dogwhisperer in that that will probably restore service.

[#9]

If you are seeing login attempts from a BT home hub, can you see a login domain and user name? If so have you been in touch with the other ISP? There's probably another set of support staff who've had a user with problems since April who are just as frustrated by BTw as you are. Maybe if you colluded you could get BTw sorted out.

[#10]

Quote from: jelv

There's probably another set of support staff who've had a user with problems since April who are just as frustrated by BTw as you are.

That's an interesting thought

[#11]

There's no specifics on the BT home hub login we are seeing so it looks like TR69 could have thwarted that idea.

[#12]

Suggestion: Could you ask BT to review all ongoing problems at the exchange to see if there is another one which started around the beginning of April which might be linked to this users problems.

[#13]

Nice idea jelv, however BT won't give us any information if its a user connected to a different ISP. We'll give that a shot but we don't need to do this to resolve this as it seems another lift and shift is what's needed for a long term fix.

[#14]

Quote from: jelv

I've done a review of the first few pages of this topic. Around 9th April it was flagged up that the line stats being seen from the PN end bore no resemblance to the stats being shown by the users router; this pointed to a foul up by BT with connections being crossed in the exchange. Yesterday we read that PN are seeing login attempts from someone with a BT home hub. Just how long is it going to take BT to realise that there is probably nothing wrong with the physical wires, it's just that something isn't jumpered/configured correctly?

Hi Jelv,
Many thanks for taking the time to have a look at this.....much appreciated.....
I think its a very poor show when a customer and another forum member have to point plusnet in the right direction for a very simple situation that plusnet should have worked out for themselves and not relied on the blatant lies they get from BT which plusnet pass on to me and think I am going to accept....
plusnet should have realised last week that part of the problem is the jumpering at the exchange and that this replacement of 60m cable is not going to get me back online, so therefore the lift and shift should have been done early this week and I would be online now at least in a fashion......
plusnet tell me in my ticket today that they share the same concerns as me......yeah right......then at the same time have declined my idea of supplying me with a wireless dongle in the meantime, that tells me that plusnet dont share the same concerns or they would get me a wireless dongle which would cost plusnet very little to do......
Also they would push BT harder and not wait around for replies from them, I don't believe plusnet have been pro-active enough by a long way.....
Even yesterday when James spoke to open reach director he still was told lies from head of HLE straight afterwards..... 

[#15]

Quote from: Jameseh

Hiya, As I mentioned yesterday, we're pushing for a lift and shift to get your line rejumpered. I'll give you a shout once I've got further news on that one.

After our telephone conversation yesterday I expected you to be onto BT first thing this morning and get them to agree a lift and shift done today as after today its the weekend when they wont do one and the 60m cable will be replaced on Sunday and I will still have no internet and nobody to talk to from plusnet as none of you will be working......
Its not good enough after all that has happened for you to hang around waiting for BT, get on the phone to them NOW and demand a lift and shift is done today........if you cant do that then post me a wireless dongle with a few months credit so I can at least get online......
Your idea of pushing BT is to phone and ask them to do something and hope they agree, no wonder this has gone on for 2 months.....