Migration Query

[#1]

Apologies for the update being later than promised here. Physical checks on the E and D side cables for suitability were carried out on Friday. Such checks are time consuming and as such the work will need to continue.
I have ensured that the work will be carried out this evening and should complete by 6pm. I'll continue to keep your ticket updated with the full details whilst this goes on.

[#2]

I have just come back from the break I advised and now I have no internet at all...!!!......no sync.....nothing and its the weekend.....suffice to say I am not very happy!!!!!!
So what ever BT did during the week was obviously not very good...!!!
I have had to post this from a different location.......before you ask......

[#3]

Been talking to PN support on and off for the last 3 hrs, they want me to wait until Adam Walker comes back to work on Monday for him to deal with it.....
I told them that was totally unacceptable and demanded they do something.....
So as it stands at the moment it looks like I will have no internet at all from today (Saturday) until at least Monday / Tuesday next week.....
Simply not good enough......

[#4]

PN support promised to escalate this and ring me back, that was 6hrs ago, so yet again more lies from plusnet.....
plusnet are obviously very happy to leave a customer with no internet for days despite the history of the last 6 weeks.....
Yet again plusnet are breaking their agreement with this organisation that they signed up to......
http://www.ispa.org.uk/
This part of the code of conduct I found interesting........
2.4 Honesty
2.4.1 Members shall use their reasonable endeavours to ensure Services (excluding Third Party Content) and Promotional Material are not of a kind that are likely to mislead by inaccuracy, ambiguity, exaggeration, omission or otherwise.
2.5 Fair Trading
2.5.1 In their dealings with consumers, other businesses and each other, Members must act fairly and reasonably at all times.   

[#5]

I have had to go to another location to come to this website to find out what is going on as phoning general support they are next to useless......
I have NO INTERNET whatsoever since at least Saturday and prob since last Tuesday when BT's high escalation team along with a BT engineer coach managed to mess up my broadband completely.....
So I come here to find out what is happening and find NO updates here or in my ticket......
WHAT THE HELL IS GOING ON?......WHEN WILL MY BROADBAND BE WORKING AGAIN?

[#6]

dogwhisperer,
We are looking into this right now. Updates will be forthcoming as soon as possible.

[#7]

Considering the history of my time with plusnet, I didn't expect to have to chase you today with what is going on......
I have no internet and you have had all morning to find out what is going on and let me know.....

[#8]

I've updated your ticket to say that the 'no sync' fault is going through diagnostics with BT wholesale at the moment. I will update you again as soon as we have more news and I'll keep pushing this through in the meantime.

[#9]

So nothing will happen then....as usual
What I want to know is, when I will get my broadband back?

[#10]

Quote from: adamwalker

Apologies for the update being later than promised here. Physical checks on the E and D side cables for suitability were carried out on Friday. Such checks are time consuming and as such the work will need to continue. I have ensured that the work will be carried out this evening and should complete by 6pm. I'll continue to keep your ticket updated with the full details whilst this goes on.

You posted this on the 18th May and in my ticket....
You never did update me here or on my ticket as you mentioned you would, so what happened with the above work?.....and the banded profile fiasco?

[#11]

We cannot be certain if the last work carried out caused the issues with loss of sync. I have requested that an engineer is dispatched to check the work done with urgency so that we can rule that out either way. Also the new fault report has been passed through for further diagnostics to help cover any other eventualities.
The ticket has now been updated, the work to check and replace a fault E-side cable did not complete until today so there was nothing to report until now. Also the banded profile has been removed.

[#12]

This is a joke, you don't say when the engineer is going to sort out the mess they most likely created last week.......
I don't believe for one minute BT have been working on the faulty E side cable for one day short of a week....

Another day goes by with no internet whatsoever.....and all I get is fobbed off once again.....
Currently due to all the problems plusnet have caused me I have free broadband until the situation is resolved (not much use when I cant get broadband at all) and 3 months free extra after that, so due to this latest great inconvenience I require further compensation.....
What else are you going to offer to keep me as a customer?

[#13]

Openreach engineers are due to be going back over the work this afternoon that seems to have cased further problems for you.
I will address your questions but wish to apply my efforts to dealing with getting this resolved quickly for you.

[#14]

Engineers are still at the local exchange at present so I am waiting for updates back from the HLE team with their case notes.
The fault is now being managed by a PTO (precision testing officer) such BT employees are at the top of the ladder in terms of engineering expertise and experience and they usually only deal with widespread issues affecting larger groups of customers so we are confident that the most capable people on the suppliers side are dealing with this now.

[#15]

Hi Adam,
Thx for the updates.....most appreciated.....
I still have no internet, are you sure these PTO's guys have much of a clue either?....we did lose the phone line for a while this afternoon so guessed they were doing something but whatever it was hasnt worked....