Migration Query
No problem,
PTOs like I say are amongst the most qualified and experienced engineers, it's quite rare to get one involved in a single end user fault like yours and yes I am sure that they are the most capable people to handle this from the suppliers side of things now.
Work was done yesterday to try and resolve a cable fault. The exchange side pairs between the exchange and cab were changed again and also the cable from the cab to the telegraph, bar pairs (where the line terminates on the telegraph) were also replaced. Both us and BTW are surprised that this has not brought the line back in synch so to cover both bases I have asked for checks to be done at the exchange on top of the PTOs checking the full length of the cable from premises to exchange today.
PTOs like I say are amongst the most qualified and experienced engineers, it's quite rare to get one involved in a single end user fault like yours and yes I am sure that they are the most capable people to handle this from the suppliers side of things now.
Work was done yesterday to try and resolve a cable fault. The exchange side pairs between the exchange and cab were changed again and also the cable from the cab to the telegraph, bar pairs (where the line terminates on the telegraph) were also replaced. Both us and BTW are surprised that this has not brought the line back in synch so to cover both bases I have asked for checks to be done at the exchange on top of the PTOs checking the full length of the cable from premises to exchange today.
Hi there,
If the fault has been resolved we should not need to do anything further. I will chase BTW now to see what's happened.
Interestingly enough I have tested the line and according to what I can see the line is out of sync.
If it shows as in sync at your side could you please restart your router so I can check if any connection attempts are hitting BT's radius servers?
If the fault has been resolved we should not need to do anything further. I will chase BTW now to see what's happened.
Interestingly enough I have tested the line and according to what I can see the line is out of sync.
If it shows as in sync at your side could you please restart your router so I can check if any connection attempts are hitting BT's radius servers?
I'm going to be honest here there is no such thing as a line reset I'm not sure what you were advised exactly but you were advised to power down purely for diagnostic reasons
I can't comment on what's causing your issue at present, I'm expecting a call from BTW within the next few minutes about that.
Its worth bearing in mind that there are several possible points of failure with both us and BTW with regards to login issues. I would suspect the latter as tests from here seem to indicate that the line is not in sync, that is indicative of a jumpering issue at the exchange.
I can't comment on what's causing your issue at present, I'm expecting a call from BTW within the next few minutes about that.
Its worth bearing in mind that there are several possible points of failure with both us and BTW with regards to login issues. I would suspect the latter as tests from here seem to indicate that the line is not in sync, that is indicative of a jumpering issue at the exchange.
As per when I called you I fear there may be a jumpering issue at play now. I have raised this with the team manager of the high level complaints team at BT and this is being handed over to the PTOs I mentioned tomorrow. They should be working at the exchange to check the jumpering following on from the E-side cable changes.
As I am away from work for the next 6 days I am handing this over to Matt who is going to continue dealing with this in my absence and will keep you updated.
As I am away from work for the next 6 days I am handing this over to Matt who is going to continue dealing with this in my absence and will keep you updated.
