Migration Query

[#1]

Quote from: adamwalker

Good morning dogwhisperer, Also we understand that your speeds may not compare to an LLU provider that you may have used in the past. However we do not offer a service in comparison with LLU so there are no guarantees that speeds provided by a supplier such as us that uses BT wholesale's equipment would match those of an LLU provider. Adam

Adam,
I have already mentioned that my previous supplier was NON LLU......ie using BT equipment such as yourself, so your argument just doesn't hold up.......
Rather than arguing with me or trying to pick holes in anything I say it would be better if you just fix the problem as promised.....

[#2]

As we are clearly not in agreement here and you are back tracking from what you promised to do, shall we see what the following organisation makes of it when I can show them that you have clearly broken your code of conduct.....
http://www.ispa.org.uk/

[#3]

Quote

I have already mentioned that my previous supplier was NON LLU......ie using BT equipment such as yourself, so your argument just doesn't hold up.......

I've already apologised for that mistake.
I'll keep you posted as to what's happening with getting the banded profile removed.

[#4]

Quote from: win7xp

Adam Read the posts. The OP said ".all of these are much lower than my previous non LLU supplier" You are trying to make out he was previously LLU

Hi win7xp....
Thanks for your support and pointing that error out......

[#5]

Quote from: adamwalker

Quote I have already mentioned that my previous supplier was NON LLU......ie using BT equipment such as yourself, so your argument just doesn't hold up....... I've already apologies for that mistake. I'll keep you posted as to what's happening with getting the banded profile removed.

Apology accepted.....
Banded profile is yet another mistake I have to put up with, with no idea when it will be sorted.....

[#6]

To be fair, a banded profile is an automated process that the 21CN DLM system uses, so I would not refer to it as a 'mistake'.  (well, except for BT deciding to use the DLM system in 21CN)
B.

[#7]

Well I would refer to it as a mistake, to add to the catalogue of mistakes so far......
Plus I wasnt on a banded profile with my previous NON LLU supplier and they use the same BT equipment as plusnet.....which before you mention it was also on ADSL2

[#8]

Quote from: dogwhisperer

As we are clearly not in agreement here and you are back tracking from what you promised to do, shall we see what the following organisation makes of it when I can show them that you have clearly broken your code of conduct..... http://www.ispa.org.uk/

This part of the code of conduct I found interesting........
2.4 Honesty
2.4.1 Members shall use their reasonable endeavours to ensure Services (excluding Third Party Content) and Promotional Material are not of a kind that are likely to mislead by inaccuracy, ambiguity, exaggeration, omission or otherwise.
2.5 Fair Trading
2.5.1 In their dealings with consumers, other businesses and each other, Members must act fairly and reasonably at all times.

I would argue that trying to back track from a promise of fixing all the issues is not acting fairly and reasonably, along with trying to insist on a further BT visit to my house when there have been 6 separate such visits in the last 6 weeks and BT have already told plusnet that they have unfinished work on the e-cabling, lift and shift and the line card, which clearly has nothing to do with anything in my house which has been checked many times already and taking into account that I am disabled and my health is poor which plusnet seem to ignore and carrying on putting me under unnecessary / avoidable stress by constantly arguing with me and picking holes in what I say,  I have explained on several occasions before that I suffer from a serious condition that does not respond well to stress........ so again that does not sound fair and reasonable to me.....

With regards to 2.4.1......there has been a catalogue of misleading and inaccuracies.

[#9]

Just to keep you updated as promised I am still awaiting a response from the BT wholesale technical helpdesk who are able to remove the banded profile. After chasing them for some urgency on this I am now expecting a response with in the next 5 working hours which will take us into tomorrow.
If no response is forthcoming from them tomorrow morning I will be chasing this up with our BT account manager again. The banded profile will be accounting for the drop to 1500kbps so we do need to clear this before proceeding with any engineering works.

[#10]

I'm sorry for any delays in updating you. I am still in negotiations with our suppliers to get the banded profile removed for you. Doing so is outside of their normal working procedures which is why this is taking a little time.
Whilst this is going through the high level escalations team have agreed to dispatch an engineer to check the E side (exchange to cabinet) and D side (cabinet to premises) cables and also perform a lift and shift onto pairs which were previously identified as being able to support a slightly increased synchronisation speed to what is being achieved at present.
This should be happening tomorrow and is being done without a visit to your premises so I will keep you updated in detail. Following this its likely an appointment to visit your premises will be requested.

[#11]

Thanks,
Every time so far, 6 in total when you have told me a BT engineer will not be coming to my house, they have turned up at my house every single time.....
What have you done this time to guarantee that BT will NOT turn up at my house tomorrow?

[#12]

The difference this time is that the engineer has been booked via the aforementioned HLE team who are aware of any previous misgivings that have occurred with regards to engineers visiting you when not appropriate.
Also rather than this being booked in the same way as previous engineers a senior BT openreach engineer and also an engineer coach will be carrying out the work involved. They have been briefed on the history of the issue and I have reiterated at length today the importance of completing this work without a visit to you first.
Adam.

[#13]

I'm just letting you know that I've updated your ticket.

[#14]

Can't see any evidence of BT having done anything today, had 2 x discons which lasted a combined total of around 45 seconds which is not long enough for them to do the work I understood would happen today.....any idea what they did or claimed to have done?
Also seem to still be on the banded profile.....

[#15]

I'm about to contact our suppliers now to gain confirmation of what was done on Friday and will report back to you about this before the end of the day.
Yes, you are still on a banded profile at the moment, negotiations are still going ahead to try and get this removed for you.