Member centre incorrect contract details

[Terranova667]

Hi, can someone from Plusnet staff look into a error in my members centre, it says i'm out of contract with start date being 9th March 2018 and end being 8th September 2019, I have no clue what these dates are for maybe a contract i had back then but it for sure not the one i'm on now, Current contract has a end date of May i can't remember the exact day, can this be looked into please and the correct details given, thank you.

[198kHz]

Reported here - https://community.plus.net/t5/My-Account-Billing/18-month-contract-showing-as-12-months-in-revamped-...

a month ago, but no staff input.

[Anoush · Accepted solution]

We’ve already logged this issue and we’re actively working on it. It was reported here > https://community.plus.net/t5/My-Account-Billing/I-need-to-know-my-contract-end-date/m-p/1861145/hig...

Thanks for flagging though. Your contract would still be in place our side. It’s just the online member centres showing incorrect dates for some accounts. 

[198kHz]

Thanks @Anoush  - missed that one.

[Terranova667]

Thanks for clearing that up, i've been away and such haven't been checking fourms and member centre as much as i usually do,and such wasn't aware it had already been flagged. @Anoush I take it i would still get the email with end of contract offer despite the member centre issue,

[adam945]

Hey @Terranova667, correct, despite the issues on the Member Centre at the moment, you should still receive your end of contract notification / offer within the last 30 days of your contract.