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Looking After Loyal Customers

jingles1
Newbie
Posts: 3
Registered: ‎20-09-2016

Looking After Loyal Customers

Having been with PlusNet for over 6 Years

The one aspect that could be improved is looking after loyalty,

Having ended my current contract I have seen the new customer deal of £17.99 for unlimited broadband on 18th Month Deal ,Much better than the new invoice than was sent to me today

After the wait of 15mins I was informed that this deal is not on offer to existing customers and the best deal I could have was £17.99 plus £2.50

Looking around I could now switch to Sky for £17.40 for unlimited broadband on 12th Month Deal and get a £100 Gift Voucher as part of the deal

Maybe it’s time for PlusNet to look after its existing customers than always trying to chase new ones  

7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Looking After Loyal Customers

From your offer it would appear that your phone isn't with Plusnet hence the £2.50 surcharge

Moving the phone to Plusnet would generate a better offer probably and if you move to Sky you would need to move the phone as well

Although checking I can't find the £17.99 offer on the Plusnet site

jingles1
Newbie
Posts: 3
Registered: ‎20-09-2016

Re: Looking After Loyal Customers

My Phone is with Plus Net , That is why I am not happy that if I decided for example to finish I could come back a few weeks later and get a better deal

jingles1
Newbie
Posts: 3
Registered: ‎20-09-2016

Re: Looking After Loyal Customers

Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: ‎04-11-2014

Re: Looking After Loyal Customers

Indeed, but that's not how the markets work is it.

I was jolted into realization years back when a company I had worked and went the extra mile for 'above and beyond' treated me rather badly. When I pointed this out to them the General Manager's  response was "Well, we paid you didn't we?" 

Loyalty is seldom if ever rewarded sad and cynical to say and if it is, then self interest is usually nearby. 

I know where I am, I've been lost here before.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Looking After Loyal Customers

I was out of contract and started to move away from using my Plusnet email address ready to jump ship. Without asking I was offered a £2.50 pm deal for 12 months Unlimited Broadband provided I paid line rental which I accepted. I already had my phone service with Plusnet. Line Rental Saver more or less offset the cost of the broadband.

If at the end of 12 months, support has not greatly improved I will be leaving whatever the deal on offer.

Iancb
Newbie
Posts: 1
Registered: ‎20-09-2016

Re: Looking After Loyal Customers

New here, just joining Plusnet after 15 years with Sky. Reason for leaving them? Much the same situation reversed.

Community Gaffer
Community Gaffer
Posts: 3,401
Thanks: 2,201
Fixes: 78
Registered: ‎22-02-2016

Re: Looking After Loyal Customers

15 years with Sky is a pretty long time. Did they ever reward you for being a loyal customer?

I have been with Virgin Media for over 6 years and I get annual price increases as my loyalty reward (/sarcasm). I currently pay just under £100 for fibre, TV and phone. Looking at switching to Plusnet myself soon with my new house!

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