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Live chat is always offline!

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Newbie
Posts: 1
Thanks: 1
Registered: ‎21-05-2020

Live chat is always offline!

Whenever I look at https://www.plus.net/help/chat/ it tell me that Live chat is offline.

When is this going to be back?

6 REPLIES 6
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Moderator
Moderator
Posts: 23,905
Thanks: 4,184
Fixes: 1,071
Registered: ‎11-01-2008

Re: Live chat is always offline!


Moderators Note


This topic has been moved from Chat to Plusnet Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Hero
Posts: 4,474
Thanks: 1,174
Fixes: 24
Registered: ‎30-07-2008

Re: Live chat is always offline!

@RapidCrow Welcome to the forum.  🙂

Best guess among the regulars is 'Never', but no one really knows and Plusnet aren't saying.

SNAFU.

https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-and-customer-frustration/m-p/1724444#M86079

Behind every successful man is a surprised woman
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Community Veteran
Posts: 20,030
Thanks: 2,724
Fixes: 40
Registered: ‎06-11-2007

Re: Live chat is always offline!


@RapidCrow wrote:

Whenever I look at https://www.plus.net/help/chat/ it tell me that Live chat is offline.

When is this going to be back?


I doubt very much it will ever come back...

They closed it in a shady way a few months back.... pretending it was working and lying to the customers on the page, saying they were busy and please try later... when actually, it was closed down, all but for the sales office ..

 

 

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Aspiring Pro
Posts: 224
Thanks: 82
Fixes: 1
Registered: ‎23-09-2018

Re: Live chat is always offline!

I cannot believe that Plusnet are still advertising Live Chat 😣

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Pro
Posts: 902
Thanks: 205
Fixes: 4
Registered: ‎22-11-2014

Re: Live chat is always offline!

When I was going through the help pages on my phone yesterday trying to report a fault, virtually every page still invited contact by chat. 

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Rising Star
Posts: 68
Thanks: 10
Registered: ‎14-02-2016

Re: Live chat is always offline!

Hiya

 

I noticed this a number of months ago....

 

Bascally Plusnet are going down the road of many british companies now....  If you arent a customer and need to buy something, we will support you and acutally bother.  If you are an existing customer then screw you!

 

Ill be off once the contract is up. Plusnet have been going down the sewer since the BT takeover.

First the removal of 24/7 support, then staff cuts in their leeds call centre, then the removal of livechat for existing customers.

 

 

Next:  outsourcing customer support to india.