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Line rental saver

FIXED
Community Veteran
Posts: 8,550
Thanks: 946
Fixes: 9
Registered: ‎02-08-2007

Line rental saver

Just had a reminder from PN that my current line rental saver expires shortly along with instructions for renewal.

The same email also includes relevant information regarding line rental saver but what it does not include is the cost along with how much you are saving by using this option,

Ok I know a quick look through my account details would likely find this information but why not include it in the email ? After all line rental is a fixed figure for most users and by including it in the same email it would then just be a matter of using the link provided to renew rather than searching for this information.

Perhaps the user group might wish to flag this up.

Moderator's note by Mike (Mav): Added labels after moved.

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,245
Thanks: 2,929
Fixes: 463
Registered: ‎21-04-2017

Re: Line rental saver

Thanks for the feedback, I'll pass that on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 3,364
Thanks: 1,789
Fixes: 12
Registered: ‎10-04-2007

Re: Line rental saver

Fix

gleneagles wrote:

Perhaps the user group might wish to flag this up.

Moderator's note by Mike (Mav): Added labels after moved.


A great idea @gleneagles  should be really beneficial at renewal time to have all the data to hand.

I see that @Gandalf has already pushed this idea back into the business for review. 

The SU's are looking for a number of "Quick wins" where straightforward process improvements could improve user satisfaction AND reduce support calls.  I'll put this on the list. Thumbs Up

longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: Line rental saver

It's worth keeping a close watch on your account at LRS renewal time. The accounting procedure/system doesn't seem to understand automatically that if you have paid LRS, then you should not also be charged monthly line rental (as I have).

paulsc
Newbie
Posts: 1
Thanks: 2
Registered: ‎06-11-2017

Re: Line rental saver


gleneagles wrote:

Just had a reminder from PN that my current line rental saver expires shortly along with instructions for renewal.

The same email also includes relevant information regarding line rental saver but what it does not include is the cost along with how much you are saving by using this option,

Ok I know a quick look through my account details would likely find this information but why not include it in the email ? After all line rental is a fixed figure for most users and by including it in the same email it would then just be a matter of using the link provided to renew rather than searching for this information.

Perhaps the user group might wish to flag this up.

Moderator's note by Mike (Mav): Added labels after moved.



I would like to add my vote to how helpful this would be.  I have had Line Saver for several years and I find it very difficult to find the price for the normal line rental or the reduced annual line rental saver.  I don't think looking at my account would help as the prices will definitely have gone up since last year and the account probably won't show the monthly price.

carolinesplus
Newbie
Posts: 2
Registered: ‎10-03-2018

Re: Line rental saver

Yes, I'm trying to renew my LRS but there's no link on any of the pages e.g. "My account details" etc. Why is it so difficult? You'd think the company would welcome an early payment. I also wish it was synchronised with my contract, which expires 2 months earlier. Why make life so complicated? I can't contact them by phone, they're always "busy", or if you do get through they keep you holding for long minutes. What a difficult company to communicate with.

Superuser
Superuser
Posts: 12,772
Thanks: 4,031
Fixes: 26
Registered: ‎22-08-2007

Re: Line rental saver