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Line rental saver

DanB
Newbie
Posts: 3
Registered: ‎11-10-2014

Line rental saver

It would be great if plusnet emailed you to remind you that your line rental saver was about to expire. I realise that I could just remember myself but I often can't recall what I had for breakfast! Just been invoiced for full month plus line rental. Bit annoying. I know it's only a few quid different though. Line rental saver sorted for next month.
6 REPLIES
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: Line rental saver

They do, usually 2 months in advance I think. Have you checked your junk/spam folders? If not, it's always a good idea for you to make a note yourself of when you purchased it / when it started from.
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Plusnet Help Team
Plusnet Help Team
Posts: 151
Thanks: 23
Fixes: 1
Registered: ‎06-08-2014

Re: Line rental saver

Hey DanB.
It's a fair point. We do drop you an email 2/3 months in advance of it expiring. Sorry if you've not received this.
Have a great new year Smiley
Alex
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
Moderator
Moderator
Posts: 27,204
Thanks: 1,848
Fixes: 160
Registered: ‎14-04-2007

Re: Line rental saver

Quite a few customers including myself have not received this email.
I put a reminder in my MS Outlook to give me a nudge.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: ‎05-11-2008

Re: Line rental saver

I got one two months in advance - a bit daft since you can renew it three months in advance, just in case there's a price increase in the pipeline. In my case it wouldn't have made any difference as mine was due one day too late to avoid the latest increase. Sad Mine's due on Christmas Day, which is kind of easy to remember. Smiley
Mayfly
Pro
Posts: 1,207
Thanks: 131
Fixes: 1
Registered: ‎04-06-2009

Re: Line rental saver

Mines due at the end of Feb and I got the reminder yesterday
JayG
Pro
Posts: 1,028
Thanks: 96
Fixes: 3
Registered: ‎30-10-2011

Re: Line rental saver

Got my reminder in early Dec for renewal due in early Feb - plenty of time to forget but luckily spotted this thread (hopefully PN do better than last year when they still took the full line rental by DD despite having paid the full amount up front in plenty of time!  Roll eyes)