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Is there Anybody In?

Community Veteran
Posts: 18,739
Thanks: 246
Registered: 12-08-2007

Is there Anybody In?

I have been trying to speak to a human being at PN all morning waiting on the phone for periods of 20 minutes at times. What is going on? This is very poor service.
I tried 'Jessie' who couldn't help. I did get some useful help from 'chat' but need to clarify a few points.
Can someone please phone me?
Could you also tell me what targets you set for answering calls from your customers.
5 REPLIES
glloyd
Rising Star
Posts: 1,658
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Is there Anybody In?

Phone you  Cheesy Cheesy Cheesy
adie:red removed excessive emoticons as per link:rules]
Community Veteran
Posts: 18,739
Thanks: 246
Registered: 12-08-2007

Re: Is there Anybody In?

We were told some time ago that the new centre in Leeds would solve the waiting problem. Fortunately I don't need to contact PN often but from my view it seems to have got worse.
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Is there Anybody In?

I was waiting 40 minutes for the line to be answered yesterday and then it took a another 30 minutes before I got an answer when call transferred by first person. 
Community Veteran
Posts: 18,739
Thanks: 246
Registered: 12-08-2007

Re: Is there Anybody In?

@Preacherlady, that's totally unacceptable. Maybe someone from P will throw some light on this problem. Sad
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Is there Anybody In?

They may do but look at my other thread under Confused.