Is there Anybody In?

[#1]

I have been trying to speak to a human being at PN all morning waiting on the phone for periods of 20 minutes at times. What is going on? This is very poor service.
I tried 'Jessie' who couldn't help. I did get some useful help from 'chat' but need to clarify a few points.
Can someone please phone me?
Could you also tell me what targets you set for answering calls from your customers.

[#2]

Phone you  
adie:red removed excessive emoticons as per link:rules]

[#3]

We were told some time ago that the new centre in Leeds would solve the waiting problem. Fortunately I don't need to contact PN often but from my view it seems to have got worse.

[#4]

I was waiting 40 minutes for the line to be answered yesterday and then it took a another 30 minutes before I got an answer when call transferred by first person. 

[#5]

@Preacherlady, that's totally unacceptable. Maybe someone from P will throw some light on this problem.

[#6]

They may do but look at my other thread under Confused.