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Is mybroadbandspeed broken or not?

wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Is mybroadbandspeed broken or not?

For a while the message 'Sorry - My Broadband Speed is currently experiencing technical difficulty and may display misleading test results. Thanks for bearing with us while we fix things.' disappeared, but now it's back. It seems to work fine (it gives accurate results) so what's with the message?
25 REPLIES
Devonian
Grafter
Posts: 1,854
Registered: ‎01-05-2011

Re: Is mybroadbandspeed broken or not?

I was wondering that to, It's been like it for months!
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Is mybroadbandspeed broken or not?

Shhh ! don't tell everyone !  Wink
That site has been giving me the MOST accurate speed test results for months now !  Smiley
Roll eyes
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Is mybroadbandspeed broken or not?

Any response Plusnet?
Community Gaffer
Community Gaffer
Posts: 5,296
Thanks: 624
Fixes: 5
Registered: ‎04-04-2007

Re: Is mybroadbandspeed broken or not?

Still broken.  The network the box is on isn't scaled for multiple Fibre speed tests.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 18,893
Thanks: 294
Registered: ‎12-08-2007

Re: Is mybroadbandspeed broken or not?

It's working fine for me.
Community Veteran
Posts: 3,424
Thanks: 19
Registered: ‎18-01-2013

Re: Is mybroadbandspeed broken or not?

It sometimes gives me the correct results, other times it is wildly out.
Date Download Speed Upload Speed
Today 17:11 39759 kbps (4.97MB/s) 16957 kbps (2.12MB/s) Share
Today 15:57 24704 kbps (3.09MB/s) 15558 kbps (1.94MB/s) Share
wykehamhouse
Grafter
Posts: 260
Registered: ‎01-02-2013

Re: Is mybroadbandspeed broken or not?

Plusnet, if you think it's broken, surely it would make sense to just take the site down altogether? Then when it comes back we can know for sure that it is fixed.
Community Veteran
Posts: 18,893
Thanks: 294
Registered: ‎12-08-2007

Re: Is mybroadbandspeed broken or not?

Seems to be working fine Smiley
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Is mybroadbandspeed broken or not?

It doesn't seem to be logging results.
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Is mybroadbandspeed broken or not?

Well, in the space of an hour, it's gone from giving full speed results, to ... not so great results lol - Upload is consistently great though.
Moderator
Moderator
Posts: 27,337
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Is mybroadbandspeed broken or not?

Mine gives a very close match to www.speedtest.net.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Is mybroadbandspeed broken or not?

I also get near identical results to http://speedtest.net
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Is mybroadbandspeed broken or not?

Quote from: purleigh
I also get near identical results

You're not on Fibre though, so it's less likely to affect you.
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Is mybroadbandspeed broken or not?

I've done 4 tests, 3 when I posted earlier, ond one a few minutes ago. All with expected results (not on fibre), but they aren't saving for me.