Is it my imagination, or are there suddenly more tech issues at PN?

[#1]

Since Plusnet turned off the ticket system, reduced the phone support to unusable, and put a chat system in place that is almost never available, is it my imagination or has it co-incided with quite an increase in tech problems?
Everything from LONG dns outages requiring customer workarounds, to TV not working to router setup problems to the now two fairly widespread support and community outages and so on.
Maybe it's my imagination, and maybe no-one will tell me, but have their been management changes at Plusnet lately?

[#2]

I dont think there ha been a increase in problems ,, BUT because the changes to support, it  has made more customers to POST here as its he only way to Get attention from Them 

[#3]

To confirm that
The method of raising a fault ticket is so well hidden and as the other problem route via tickets has been totally emasculated so we are bound to get more problems posted here.