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Upgrade Problems

wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Upgrade Problems

Long time Plus Net ADSL customer and very happy so.....contract just expired and ring up to see about upgrading to fibre
Wait 20 minutes  Angry to speak with Mathew who tells me he can transfer me to another department (here we go  Roll eyes)
recorded music for another 10 mins and then line goes dead..... Lips are sealed
Have been reading horror stories about plusnet fibre on here and elsewhere but despite myself thought I would give it a go
cos I fancy a shiny new you view box after all it cant be THAT bad can it ?
Come on Plus Net to fall at the first fence    totally unacceptable.
[Moderator's note by Dick(Strat) All caps title edited as per forum rule.
11 REPLIES
Community Veteran
Posts: 38,403
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: Upgrade Problems

use the Customer Options number in my sig and select I want to leave (option 2 I think)
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

Thanks oldjim called back today waited about 10 mins  & spoke to Amy very polite & knew her stuff
upgraded to fibre and engineer coming next Wednesday.
So far so good  Smiley Smiley
Watch this space.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Upgrade Problems

Apologies this post hadn't been picked up yet.
Glad that someone in COT investigated, and thanks to Jim for providing the number.
Let us know how you get on with your fibre upgrade Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
St3
All Star
Posts: 2,473
Thanks: 417
Fixes: 2
Registered: 13-07-2012

Re: Upgrade Problems

wavy the fibre is good Smiley
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

So BT man turned up and did his thing router arrived  by post before weekend sets it all up working
Fine until 10 mins after he left then nothing......reset modem & router service restored for another 10
Minutes....now router not showing broadband or wifi lights....help
davidj66
Rising Star
Posts: 596
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Upgrade Problems

If you haven't got wifi on router it suggests router is faulty.
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

Mystery solved bt man plugged 2 ends of same ethrnet cable into router easy to do in the snakes  nest round
The back of my telly many thx to all for help & coments, now who do i see about my shiny new you view box. Smiley
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

Heres a funny thing  Grin new fibre "seems" much faster than before web pages & video loading almost instantly Cheesy,But wi fi speed test 8-9 mbps which is more or less
What it was on adsl. However we have iptv via ethernet (hard wired) and when i speed test that it goes up to almost 60mbps  Cheesy am i doing summit wrong ? I know this fibre thingy
Takes a while to settle down....either way its all good,phoned plus net and was advised they needed 24 hours after install before i could order you view box.
jem16
Grafter
Posts: 874
Registered: 27-10-2014

Re: Upgrade Problems

You're doing nothing wrong. WiFi speeds are very subject to distances, thickness of walls etc and are not reliable.
You're getting the correct speed via a wired connection.
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

Cool thx jem16
dick:quote
wavyframe
Dabbler
Posts: 11
Registered: 28-01-2013

Re: Upgrade Problems

Early doors & i know im tempting fate but.....fibre up & running couple days now and speed testing at 31 to 36 Mbps after a slow start thats just about what i expected & heaps better than adsl.
Whole process was relatively fuss & painfree and managed to secure a great deal including you view box so far its all good  Grin Grin
Many thanks to everyone on here & at plus net hq for help, happy bunny.