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Internet cuts out 5x plus a day

t245
Newbie
Posts: 1
Registered: 24-07-2014

Internet cuts out 5x plus a day

Hi there,
I signed up with Plusnet about 3 months ago because of the great reviews but our internet cuts out about 5 times every day and we see the dreaded Technicolor Gateway screen.  It's incredibly frustrating, we don't turn the router off - internet cuts out for between 1 minute to 10 minutes.  I work from home so it can be disruptive and certainly doesn't look professional as it happens so often.
Is there anything that can be done to address this? 
T
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Internet cuts out 5x plus a day

Welcome to the Forum
Have you raised a fault with Plusnet https://faults.plus.net and can you post the router stats - noise margin, speed, attenuation, errors etc.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet cuts out 5x plus a day

Hi t245,
As Oldjim has mentioned, can you please raise a fault on the link provided?
I've attached the router stats.
Chris Pettitt
Cloud Environments Engineer