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ISSUE RESOLVED

Hemme
Newbie
Posts: 7
Registered: ‎31-12-2009

ISSUE RESOLVED

ISSUE RESOLVED
5 REPLIES
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wacky17
Grafter
Posts: 134
Registered: ‎25-06-2008

Re: I am now even more disgruntled with PlusNet.

Hi hemme,firstly sorry to hear your having a bad time at the moment. Everytime i change my package i have to wait for the next billing date like everyone else. With my past experience every isp i have been with has been very bad and PN (i know it hard to believe in your respect) is the best out there so stick with them. I've been with aol and they just read from a text book.
Superuser
Superuser
Posts: 6,903
Thanks: 948
Fixes: 58
Registered: ‎30-07-2007

Re: I am now even more disgruntled with PlusNet.

@hemme, Normally packages changes happen on the billing date since that makes any changes in costs easy to calculate ( I assume ) and the system easy to manage. It IS possible for changes to be made immediately but it usually needs the intervention of a Comms Team member which more experience than your normal CSC staff. Unfortunately they dont work weekends but I'm sure one of them will pick up this thread on Monday and sort your account change without having to wait for your next billing date.
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: I am now even more disgruntled with PlusNet.

Which package are you currently on, which package do you want to change to and when was your last billing date? As you are asking for a product with a higher allowance it shouldn't be too much of a problem (the complications arise if people expect to pay a proportion of the difference in price and have a proportional usage allowance as well - hence the normal rule to keep it all straight forward).
I suggest you go to https://portal.plus.net/wizard/index.html?help_action=tdl01 and open a ticket stating the new package you want to move to and that you want an immediate switch to avoid extra usage charges in the current month. Then post back here giving the number of the ticket. If one of the comms team picks this up they should then be able to do it immediately.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Hemme
Newbie
Posts: 7
Registered: ‎31-12-2009

Re: I am now even more disgruntled with PlusNet.

I am on the 10gb package which I did not want in the first place! I would like to transfer to the 80gb package and will pay for the 10gb package as I've pretty much used it up. I am annoyed as to why PlusNet advisors would give opposite answers which in turn confuses, frustrates and mislead the customer who then becomes from annoyed and distrustful of the company after the fiasco of the original order.
I raised a question and the Reference/Ticket number is: 31502236
Thank-You to those who have replied.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: I am now even more disgruntled with PlusNet.

As discussed, I've changed this over for you now.