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How low can PlusNet go?

stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

How low can PlusNet go?

I've been with you since around 2004 - clearly counts for nothing.
I've recommended you to countless people - also counts for nothing.
I have a ticket dating back to June that reads like war & peace and still no resolution - and if just one more support person tells me everything is now OK without reading the ticket or that if I want faster I need to pay more, or that I'm on a different package,  I will scream so loud you'll hear it from the Highlands of Scotland all the way to PlusNet HQ. I can't share the ticket link as the system is down at the moment
I also have a thread on the forum - http://community.plus.net/forum/index.php?action=post;quote=1262628;topic=142311.32;num_replies=48;s...
Are TalkTalk answering your support lines due to some hideous and cruel mix up? What has happened to PlusNet's renouned customer support?
Does it have to be goodbye after all these years or will anybody fix my upload speed issue?
36 REPLIES
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: How low can PlusNet go?

You messed up that link! You can't post to where you are composing a post.
Either http://community.plus.net/forum/index.php/topic,142311.0.html to post the beginning of the topic or to post a link to a particular reply right click the Reply #nnn and copy that link location, e.g. http://community.plus.net/forum/index.php/topic,142311.msg1262901.html#msg1262901.
Alternatively, quote the post and copy eveything from the edit pane in to your new post:
Quote from: stewarta13wsb
IT'S THE UPLOAD SPEED!
NO I AM NOT ON 40/2 I AM PAYING FOR 40/20 (and getting 38/9)

The title of the quote is clickable.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: How low can PlusNet go?

Were other users supposed to be able to see that ticket? All we see when we click your link is:
Quote
There was an error
We were unable to access your ticket information.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: How low can PlusNet go?

Based on the information in your other thread, it's obviously a poorly trained CSC agent.
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

Quote from: spoon
Were other users supposed to be able to see that ticket? All we see when we click your link is:
Quote
There was an error
We were unable to access your ticket information.


I see it if I click the link, but maybe you have to be signed in to see it, or maybe PlusNet don't want anybody to see 2 months of complete catalogue of errors and apathy?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: How low can PlusNet go?

Only you and Plusnet staff can see your ticket - do you seriously think that having all and sundry accessing other persons tickets is either legal nor desirable
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

When you put it like that, no I don't.
But the frustration of the last 2 months is unbelievable - much like the service, or complete lack of, that I've received.
How can it all have gone so wrong? How can there be people there, answering tickets, who haven't bothered to read the history? What's the point?
I still have no reply to my current ticket (other than the assenine one about my product being something totally different) and that's days ago now?
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: How low can PlusNet go?

Whatever response you put on previously, if you haven't already, I would respond to the ticket as suggested here  - http://community.plus.net/forum/index.php/topic,142311.msg1263049.html#msg1263049
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

Done!
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

So still waiting on a sensible answer to my ticket from the 24th AUGUSTHuhHuhHuh?
How poor can PlusNet get?
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

And that's a week now with no reply to my ticket  Angry
stewarta13wsb
Grafter
Posts: 449
Registered: 01-08-2007

Re: How low can PlusNet go?

Another day and no contact or resolution?
Still half my quoted upload speed - maybe they're too busy with free, new customers to look after the ones they've had for years?
Watch the churn rate rocket through the roof before the penny drops that keeping current customers is so much more profitable than 'buying' new ones  Roll eyes
Community Veteran
Posts: 2,565
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: How low can PlusNet go?

lets hope their all enjoying their bank holiday  Cool
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To be is to do - Kant
do be do be do - Sinatra
rongtw
Seasoned Hero
Posts: 6,960
Thanks: 1,525
Fixes: 12
Registered: 01-12-2010

Re: How low can PlusNet go?

Unfortunately the Bean counters at top ,, have no idea what happens here , so nowt will change despite what cow pats hit the fan
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