Well, useful contacts with staff on here seem to have died, but I finally got through to PN on the 'phone yesterday. If you're trying this, you will have fun working through the combinations of the various call routing options the PN call answering machine offers. It's quite irritating that the customer service lines are too busy to accept or to queue new incoming calls, dropping the line completely after playing an apology message. Try selecting the 'I'm really ready to quit PN' options to stand more of a chance of speaking to a human.
I will say that the human I finally spoke to was very helpful in clearing the jam my product change request had got into by the way.
