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How long does it take to get a reply to a ticket?

confident
Rising Star
Posts: 86
Thanks: 12
Registered: ‎27-10-2009

How long does it take to get a reply to a ticket?

I've now been without broadband for 58 hrs. A ticket was raised over 52 hours ago after I finally got someone on the phone. It says that it might take up to 24 hours to get a reply! So how much longer is it going to take for someone to get back to me and let me know what is going on? Utterly frustrating and very shoddy service.

 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: How long does it take to get a reply to a ticket?

I'm replying to your other thread at the moment.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff