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We've found a potential problem on your telephone line

pwhiffin
Newbie
Posts: 1
Registered: 24-02-2017

We've found a potential problem on your telephone line

Hi my order is progressing but i have the message "We've found a potential problem on your telephone line" on the order tracker. It says someone will get in touch, but nobody has. I've also been on hold for > half an hour and am still waiting for an online chat!

 

I only have 30 days to move from BT without incurring any charges so please help.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: We've found a potential problem on your telephone line

I see you've spoken to one of my colleagues and they've advised of the issue and the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff