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We've found a potential problem on your telephone line

pwhiffin
Browser
Posts: 1
Registered: ‎24-02-2017

We've found a potential problem on your telephone line

Hi my order is progressing but i have the message "We've found a potential problem on your telephone line" on the order tracker. It says someone will get in touch, but nobody has. I've also been on hold for > half an hour and am still waiting for an online chat!

 

I only have 30 days to move from BT without incurring any charges so please help.

1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: We've found a potential problem on your telephone line

I see you've spoken to one of my colleagues and they've advised of the issue and the next steps.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.