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How do you view open questions?

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Lakin
Dabbler
Posts: 10
Registered: 18-07-2012

How do you view open questions?

Hi,
Openreach failed to upgrade my line yesterday, hence I have been on the Plusnet site looking for support.
Plusnet support is generally quite good in my experience but I find the support website hard to navigate - Jess gets up my nose.
I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?
I have bookmarked - https://portal.plus.net/wizard/?p=search, and this seems to work, but I cant find a proper link on the Plusnet site for this page.
Thanks
6 REPLIES
rongtw
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Re: How do you view open questions?

ITS hidden by PN  Cheesy
so most cant find it , a lot of regulars here have it on their Sig so its easier to find  Wink
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Community Veteran
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Registered: 10-04-2007

Re: How do you view open questions?

Community Veteran
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Registered: 26-09-2015

Re: How do you view open questions?

Quote from: Lakin
I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?

I find I can access them easy enough by clicking on "Member Centre", then on the left hand pane under "Useful" links the top one is "View your questions".  That in turn gives a page with your open tickets.  By the way it's worth selecting Show closed questions in the last 7 days if you have an open fault, because sometime relevant information is added as a new ticket which is immediately closed.  (What I do in those cases is paste the update into the main open ticket, so all the history is in one place)
You could try this direct link, I'd be interested to see if it works ... https://portal.plus.net/wizard/index.html?p=search&view_by=7days
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: How do you view open questions?

That link is good.
jelv (a.k.a Spoon Whittler)
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Community Veteran
Posts: 471
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Registered: 26-09-2015

Re: How do you view open questions?

Cheers.  The actual URL included some extra stuff on the end which I thought might be hard-coding the 7 day search to specific dates, although looking at it again maybe not .. (&from=dd%2Fmm%2Fyy&to=dd%2Fmm%2Fyy&x=29&y=11).
Lakin
Dabbler
Posts: 10
Registered: 18-07-2012

Re: How do you view open questions?

Quote from: aesmith
Quote from: Lakin
I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?

I find I can access them easy enough by clicking on "Member Centre", then on the left hand pane under "Useful" links the top one is "View your questions".   That in turn gives a page with your open tickets.   By the way it's worth selecting Show closed questions in the last 7 days if you have an open fault, because sometime relevant information is added as a new ticket which is immediately closed.  (What I do in those cases is paste the update into the main open ticket, so all the history is in one place)
You could try this direct link, I'd be interested to see if it works ... https://portal.plus.net/wizard/index.html?p=search&view_by=7days

Thanks aesmith, exactly what I was looking for. How did I not see itHuh