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Horrid Broadband

Posts: 1
Registered: ‎02-04-2020

Horrid Broadband

The broadband is at best terrible, slow laggy and BAD!!

I have done all the required actions and cant even speak to anyone about this terrible service.

Please advise.

Posts: 23,247
Thanks: 9,754
Fixes: 162
Registered: ‎22-08-2007

Re: Horrid Broadband


A warm welcome to the forums.

Some detail of what your experience is (other than "horrible broadband") will help others to offer guidance.

Which broadband service are you using - ADSL or FTTC?

Which router are you using?

What are the line stats?

How are the devices experiencing "horrible broadband" connected to the router - Wifi or ethernet cable?

If WiFi have you tried splitting the bands?

What channel is the wifi using? (Auto or a specified channel?)

Have you run a QLT?

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.

 Have you run the broadband fault checker?  See the links below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.