Can't get through by phone
I have just tried to phone the support line. After selecting the options (including "For technical support, including if you need help setting something up, or if something isn't working, hit 3") I am just getting a recorded message "Unfortunately we are currently unable to take your call but we have lots of customer support available online. Why not try our online forum? It's available 24 hours a day where you can ask questions and find answers."
It doesn't make sense to be directing people whose Internet connection isn't working to the online forum. Luckily it's intermittently working in my case, but if it were completely dead I would be practically stuck. I worry that there must be people out there without a connection (among other possibilities) who are unable to get through to anybody.
At least it isn't making me wait an unspecified length of time in a queue like so many services. But we need an answerphone or virtual queue system so that people can get through when they need to.
Re: Can't get through by phone
A warm welcome to the forums.
Yes the lines are busy at the moment, but the whole nation is working in "emergency" conditions. If you want to seek help through the forums, it would be better to raise your queries on the right board rather than making a "me too" post here. That does not help your, nor others to assist you.
You providing as much information as you can abut the self help checks you have done will speed up the process of helping you. Following the initial checks and then opening YOUR OWN topics on either the ADSL of Fibre boards will give you a good start.
Broadband is not going to work well if the "phone" line is not working properly.
Then follow the broadband fault checker below.