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High Speed Broadband link disappeared from Connection Settings

alext05
Grafter
Posts: 162
Registered: 16-12-2013

High Speed Broadband link disappeared from Connection Settings

Has anyone noticed that High Speed Broadband icon and link disappeared from Connection Settings of Plusnet's Member Centre? So no way of knowing what is your Current and Estimated speed.
https://portal.plus.net/my.html?action=myconnection&?membermenu=connectionsettings
Has it been moved somewhere else or completely removed? Why Plusnet, why?
90 REPLIES
Moderator
Moderator
Posts: 17,994
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Registered: 11-01-2008

Re: High Speed Broadband link disappeared from Connection Settings

missing from mine too, was there a week ago. wonder if it's gone as part of last nights maintenance.
a big loss if it has.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
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Registered: 11-01-2008

Re: High Speed Broadband link disappeared from Connection Settings

mod:note
moved as it may well impact all customers and needs better visibility.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 2,562
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Registered: 27-05-2011

Re: High Speed Broadband link disappeared from Connection Settings

The link may have gone but the page is still there
Go to broadband speed tips at bottom of members centre page and then scroll down to high speed broadband hyperlink under item 1  Smiley
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alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: High Speed Broadband link disappeared from Connection Settings

Thanks, Peter. Here is the direct link:
https://portal.plus.net/my.html?action=data_transfer_speed
Over to you, Plusnet. Why?
alanj
Aspiring Pro
Posts: 470
Thanks: 73
Registered: 02-08-2013

Re: High Speed Broadband link disappeared from Connection Settings

Maybe related...
Following the link to 'network performance graphs' on this page http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus doesn't seem to go anywhere useful if you really are looking for them... Or maybe I'm missing something?
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: High Speed Broadband link disappeared from Connection Settings

I've started a separate topic about the performance graphs: http://community.plus.net/forum/index.php/topic,141229
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: High Speed Broadband link disappeared from Connection Settings

I hadn't spotted that as I use the direct link as shown in my sig
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
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Registered: 05-04-2007

Re: High Speed Broadband link disappeared from Connection Settings

Let me ask about this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: High Speed Broadband link disappeared from Connection Settings

Chris, could this be collateral damage?
EnglishMohican
Aspiring Pro
Posts: 307
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Registered: 08-04-2009

Re: High Speed Broadband link disappeared from Connection Settings

Of course it could not be collateral damage. Plusnet have told us before how they spend ages testing every change to their website to make sure that absolutely nothing can go wrong Roll eyes
At least, that is why they can never make a change that is suggested in anything less than months.
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: High Speed Broadband link disappeared from Connection Settings

Can anyone from Plusnet please let us know whether the link is going to be reinstated?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: High Speed Broadband link disappeared from Connection Settings

Hi all,
I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 17,994
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Fixes: 154
Registered: 11-01-2008

Re: High Speed Broadband link disappeared from Connection Settings

disappointed by that, because it was nice to have a quick reference to see if it had changed without going through the rigmarole of running a bt one first.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: High Speed Broadband link disappeared from Connection Settings

That icon provided information where I found out about my two different problems with your provisioning.
https://community.plus.net/forum/index.php/topic,121371
It also helped to confirm that I had G.INP on my line, and I was checking it to see whether the latest G.INP fix was applied as it appeared that my latency  has dropped yesterday.
Why all this sudden secrecy and shiftiness about totally harmless information for legitimate users?