High Speed Broadband link disappeared from Connection Settings
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Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 4:44 PM
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Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 4:48 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 5:31 PM
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Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 5:37 PM
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Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 7:30 PM
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I'm afraid that just isn't a valid argument Chris.
Quote from: Chris I don't think this icon will be reappearing. The information on there, ... shouldn't really need to be shown as the profileCurrent line speed should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.
What about the times when it doesn't update? We still get one or two posters a month where we send them to check that and it is incorrect. I've even had an incorrect value there myself within the last three or four months.
Given that well over 95% of your customers will have no idea whatsoever what an IP Profile is, and of the remaining 5% many may not know how to find it with the current version of the BT Wholesale Performance Test, it could prove very useful to those of the IP Profile-ignorant intelligent enough to go through the Member Centre to see if they can find anything relevant.
Thinking simply of those who do know and understand these things, we can both help ourselves and others by guiding them to both the IP Profile and the Current line speed figures for comparison. This sometimes saves people needing to contact the increasingly unavailable Customer Help system, as depending on the circumstances we can advise waiting a few hours for it to update, disconnecting the PPP session for a short while, doing a re-sync to try to trigger an update, or needing to contact CS.
Perhaps it's Commercially sensitive information ;).
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 7:56 PM
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I have helped several people in the past month only to find out that Plusnet had got the data line speed incorrect and they have been able to get the error fixed.
Might as well leave this forum and let the tumble weed blow through it.
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 8:17 PM
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Quote from: Chris Hi all,
I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.
By God, in recent weeks Plusnet has made some crap decisions, but this really takes the biscuit. Whoever thought this was a good idea is an absolute moron!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 8:28 PM
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Quote
Chris McCafferty, founder of Kaper, said: "Plusnet set us an exciting brief to ... build an even stronger relationship with its existing customer base.
Yep, that's going well then...
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 8:31 PM
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Does this value get updated automatically for those using FTTP?
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 8:35 PM
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Quote from: jelv
Quote from: Chris Hi all,
I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.
By God, in recent weeks Plusnet has made some [Censored] decisions, but this really takes the biscuit. Whoever thought this was a good idea is an absolute moron!
jelv - almost every 'improvement' PN have made in the past 2 or 3 weeks has been the exact opposite, but the few CRT people who have dared to post on here obviously have been told 'toe the (ridiculous) company line, or be sacked'
I suspect there is some cataclysmic change to come.
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 8:50 PM
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[Moderator's note by Adie (dvorak) removed offensive comment.
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 9:28 PM
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Read between the lines....
Quote from: Chris Let me ask about this.
That tells you all you need to know.
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 10:08 PM
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Quote from: Strat They're simply clearing out all the technical info that most customers wouldn't be able to make sense of ready for.........
... A Fisher Price Activity Center Control Panel.
Re: High Speed Broadband link disappeared from Connection Settings
08-07-2015 10:34 PM
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hmm seems the post Estragon made has been deleted
Re: High Speed Broadband link disappeared from Connection Settings
09-07-2015 12:06 AM
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No prob :).
It was removed because I quoted what was deleted from your post. Quite why the quote wasn't simply removed is beyond me, but there it is.
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