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Hidden Costs

gwendoline
Newbie
Posts: 5
Registered: 02-09-2009

Hidden Costs

I suppose I only have myself to blame, but my feelings of getting a good deal were dealt a sickening blow when Plusnet suddenly coubled the price of my Broadband tarriff.  I say it was my fault because I guess I missed the bit where you only get it for £5.99 for 3 months.
How does that sit with the offer of Broadband and 'phone calls (including Line Rental) for just over £16.00?  My Broadband and Line rental alone costs nearly £23.00, and that's without any calls.
Yes, you could say I am slightly disillusioned, particularly after paying my last bill where I have been charged double for my calls than that of the figures contained in Plus Net's own Billing !!
9 REPLIES
Superuser
Superuser
Posts: 6,651
Thanks: 735
Fixes: 52
Registered: 30-07-2007

Re: Hidden Costs

Quote
I say it was my fault because I guess I missed the bit where you only get it for £5.99 for 3 months.

It stays at £5.99 if you are in a low cost area ( Market 3 exchange ). I guess you missed the small print on the information page  Sad
Quote
* - Plusnet Value broadband starts at £5.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay this price every month. If you live outside of one of these areas you'll then pay £11.99 a month thereafter.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Hidden Costs

Welcome to the Forum Gwendoline.
Re Billing, I also got double billed for phone last month, but did get it refunded fairly quickly after complaining
Superuser
Superuser
Posts: 2,837
Thanks: 546
Fixes: 5
Registered: 06-04-2007

Re: Hidden Costs

A breakdown of the costs is also shown on the page just before you commit to signing up/changing product if I remember correctly.
eg:
Broadband Product X              £5.99 first 3 months
                                                    £11.99 after than
Phil
Superuser
Superuser
Posts: 2,837
Thanks: 546
Fixes: 5
Registered: 06-04-2007

Re: Hidden Costs

Just had a quick look and both the 3 month price and the long term price is shown when upgrading and signing up from scratch.  The 3 images attached show the upgrade screen, the Order Summary section (on the right of the screen) while you select what you want, and then the screen where you enter your payment details when signing up.
Phil
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Hidden Costs

Hi Gwendoline,
As the others have said, the prices the service increases to are shown during signup.
Quote
I have been charged double for my calls than that of the figures contained in Plus Net's own Billing !!

I'll go and see if I can find out what's happened there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Hidden Costs

I've put some comments on your account, if you look at the email you should have received hopefully I've explained what's happened and helped to resolve this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,375
Thanks: 33
Registered: 07-03-2008

Re: Hidden Costs

Don't forget the VAT increase next month, which PN have just emailed me about, who knows what it will go up to after the election!!!!
colintivy Sad
gwendoline
Newbie
Posts: 5
Registered: 02-09-2009

Re: Hidden Costs

Thanks Chris, but no, I have received no E's yet (20.01 hrs 17.12.09)
All you other young fellas, wait until you are 84 and see if you are sharp enough never to miss anything!! 
gwendoline
Newbie
Posts: 5
Registered: 02-09-2009

Re: Hidden Costs

Oh! Chris, I am still waiting for a reply to the messages I sent regarding this a few days ago.
I received an e-mail quoting the prices I had seen on my on line bill - that was not a lot of help.  What I asked for was an explanation of why you are not using your own figures!!
Best wishes