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Good service from Plusnet

Scribe
Grafter
Posts: 43
Thanks: 1
Registered: ‎05-02-2011

Good service from Plusnet

Just to redress the balance somewhat, regarding the comments about bad service etc.
    In the three months or so that I've been with Pn, I can say that I've had no problems with the connection. And in my initial phone calls to customer services, I found the advisers to be very helpful. I also think the 'Member Centre' is exceptionally good.
    It could of course be that I've just been lucky, but no doubt time will tell....
6 REPLIES
Moderator
Moderator
Posts: 27,082
Thanks: 1,795
Fixes: 145
Registered: ‎14-04-2007

Re: Good service from Plusnet

No you haven't been lucky Scribe....that is unless I and thousands more have also been lucky Wink Smiley
It's the nature of people to generally only speak up when they have a problem and the nature of forums to reflect this.
Glad to hear your experience has been a good one so far Smiley

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 17,880
Thanks: 1,644
Fixes: 19
Registered: ‎06-11-2007

Re: Good service from Plusnet

Welcome to the club...... I agree with Strat, (  Roll eyes )... only had one major gripe, since I have been with PlusNet.... for some years now.... I can`t remember any problems when I first signed up, nor when I did a house move.... and when I have needed to contact Customer services. they have been polite, and helpful. This forum is excellent for getting help from other members too.  Wink
Steve
Seasoned Pro
Posts: 6,817
Thanks: 315
Registered: ‎13-07-2009

Re: Good service from Plusnet

Welcome to the forum Scribe,
Its great to hear some positives on the forum, Gets a bit " Old " All the negativity, I have been with Plusnet for a couple year now and not really had any bother at all Smiley
If your ever bored or need to kill time why not head on down to Chit-Chat and join us In some crazy discussions.
If life gives you lemons, make lemonade.
Scribe
Grafter
Posts: 43
Thanks: 1
Registered: ‎05-02-2011

Re: Good service from Plusnet

Thanks for the welcome One and All. Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Good service from Plusnet

Thanks a lot scribe.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TicnTac
Grafter
Posts: 426
Registered: ‎03-08-2010

Re: Good service from Plusnet

........you know you've all just jinxed yourselves  Grin
I have to admit, Plusnet is great, it's just BT that's the problem lol