Fibre order cancelled twice so far, not good start for new customer

[#1]

Not a good start for a new customer I'm afraid to say.
Ordered phone and unlimited fibre extra at beginning of July only to be informed  that the order was cancelled, due to an admin error. Replaced order and waited until last week before engineer turns up and just sticks a phone line in and off he goes
After me doing some chasing up I discover that the fibre was cancelled yet again, due to another cock-up. Losing patience already.

[#2]

Hi mackers758,
I'm really sorry about the repeat problems with your order.
My aim is to put things right as quickly as possible.
With that in mind I'm going to pick this up later in the afternoon and get your order placed.

[#3]

Adam beat me to this by about 30 seconds. I've got your order placed so will update the ticket for you.