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Fibre not available for Plusnet Pro users

jelv
Seasoned Hero

Fibre not available for Plusnet Pro users

Message contains a hyperlink
Just read https://www.plus.net/fibre/faq.shtml and notice that it is only available to Value and Extra users.
I was expecting there to be quite a price premium for fibre on Pro and/or a not a very big usage allowance, but not available at all!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
10 REPLIES 10
WWWombat
Grafter

Re: Fibre not available for Plusnet Pro users

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Bob reports that a "pro-like experience will also be available" in this post.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
zubel
Community Veteran

Re: Fibre not available for Plusnet Pro users

Patience, padawans. :)
B.
jelv
Seasoned Hero

Re: Fibre not available for Plusnet Pro users

[me=jelv]wonders why the FAQ didn't include a note that a separate announcement was to be made for Pro users[/me]
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
gofaster
Rising Star

Re: Fibre not available for Plusnet Pro users

And I wonders why the FAQ says that you WILL need a new router. Doesn't the fibre modem have ethernet?
itsme
Grafter

Re: Fibre not available for Plusnet Pro users

Yes one port, but no router so no good plugging a hub/switch to it.
gofaster
Rising Star

Re: Fibre not available for Plusnet Pro users

But I could plug my current router into a fibre modem, couldn't I?
So, why does it say that I will need a new one?
zubel
Community Veteran

Re: Fibre not available for Plusnet Pro users

If you have an Ethernet router, then yes. 
Plusnet have never, to my knowledge, supplied a seperate Ethernet router and ADSL modem, so based on their own supplied kit, you WILL need a new router.
B.
itsme
Grafter

Re: Fibre not available for Plusnet Pro users

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and suppliers need to be more clear when describing routers. PCWorld has two description, BT Wireless Routers and Cable Wireless Routers. It's the latter that's required for Fibre. http://www.pcworld.co.uk/gbuk/cable-wireless-routers/727_7087_70094_xx_xx/xx-criteria.html
The problem over the years people have referred to ADSL routers just as routers so are unaware of the ADSL modem fitted to them. So now it's hard to go back to calling them ADSL routers and xDSL router
Alxns
Grafter

Re: Fibre not available for Plusnet Pro users

If you're router has a WAN port then it will work the BT modem.
But most don't as the pretty much the whole countrys on A-DSL based services.
adamwalker
Plusnet Help Team

Re: Fibre not available for Plusnet Pro users

Yep, I've had a Netgear range max running on fibre, worked a treat.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team