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Feeling Dissapointed

Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: ‎26-02-2013

Feeling Dissapointed

I called up Plusnet yesterday to upgrade my ADSL BB to Fiber having to get a deal for £25.49 Unlimited Internet for 18 months with to me isnt great but was ok with it. To find out today that new customers are getting the same deal for £23.00.

Why can i not have this deal then ?
3 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: Feeling Dissapointed

Unfortunately No Sad  PN do not look after old customers

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Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: ‎26-02-2013

Re: Feeling Dissapointed

It's really not very good is it. Well I have 14 days to find another provider and belive me I will be looking. For Sky it would have been £27 but it does have a cap but the point is if your an existing customer it's £20. But with this mob you pay more. Great Service......
Community Veteran
Posts: 8,550
Thanks: 944
Fixes: 9
Registered: ‎02-08-2007

Re: Feeling Dissapointed

If customer numbers are increasing then no reason to change the current charging policy. Better deals for new customers means an increase in numbers, existing customers are not offered the same deal as the assumption is they will not leave to save a few pounds.

Bit like the banks, Halifax were at one time offering new customers £100 to open an account.

If customer numbers fall then the policy will change, it's all about profit and little about customer service or put another way the ratio of staff to customer numbers decreasing, less staff having to do more work.

Many firms operate this model of working so PN should not be singled out as the only one.