Fabulous Indeed
Having recently switched from sky (after they bought Be!!!) i looked around for a suitable provider,I chose Plusnet and i am glad i did.
I was having sync problems with my line phoned at four in the afternoon ....................Engineer was in my house at ten the following morning!!! FAST
He fitted a new master socket and did all the tests Open reach equally fab service.
Next day spoke with Plusnet about my SNR in the morning...........................this was fixed in the afternoon same day!!!!
So all i can say is i have found the service thus far exemplary and would wholeheartedly recommend.
One sees so many bad reviews on here and all around the Net all i can say is you have to speak as you find
STUNNING SUPER CUSTOMER SERVICE!!!!!!!!!!!!
I was having sync problems with my line phoned at four in the afternoon ....................Engineer was in my house at ten the following morning!!! FAST
He fitted a new master socket and did all the tests Open reach equally fab service.
Next day spoke with Plusnet about my SNR in the morning...........................this was fixed in the afternoon same day!!!!
So all i can say is i have found the service thus far exemplary and would wholeheartedly recommend.
One sees so many bad reviews on here and all around the Net all i can say is you have to speak as you find
STUNNING SUPER CUSTOMER SERVICE!!!!!!!!!!!!
Quote from: Andym4 How does this work then. I reported my completely inop fibre connection yesterday morning online (via 3g connection). Rang last night to check progress & was told it takes 72 hours to investigate faults then up to 7 days to fix. Still no update tonight. Maybe if you are a loyal old customer like me they just take you for granted?
The Digital Care Team will get hold of it tomorrow (they work office hours).
Sad to say, but this forum is the best place to report faults. The DCT are the bee's knees!
Hi anotherlee,
Welcome to the Forums and thank you for taking the time to post your positive feedback!
I'm glad to hear your phone fault was resolved quickly and efficiently.
Welcome to the Forums and thank you for taking the time to post your positive feedback!
I'm glad to hear your phone fault was resolved quickly and efficiently.