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FTTC Speed Problem Fixed

Posts: 32
Thanks: 1
Registered: ‎31-05-2013

FTTC Speed Problem Fixed

Just a quick feedback on a problem with my fttc running at half-ish  speed.(Ticket 82440758)
The Bad: (get it out of the way)
It took 3 days to answer the ticket.
The ticket itself says you will monitor the line for 24 hours.
I can only assume you are very busy.
The Good:
It was the same problem I had last June.
Although BT profile is 80 meg, the Plusnet profile for my line resets itself to 42 meg!?!?!
This has to be manually set again 78000.
The thing I really liked, is the explanation.
Rather than just sending an automated response to say it's fixed, your agent [removed] actually explained the fault and the steps taken.
So kudos [removed]
I have tested it today and it seems OK.
I will of course let you know if I have any more problems.
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for staff.]
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Speed Problem Fixed

Hi comicbbokguy,
Thanks very much for your feedback. I've got the name of the agent that you've mentioned, so I'll pass your feedback on.
If there is anything further we can help with, please do let us know.