Just a quick feedback on a problem with my fttc running at half-ish speed.(Ticket 82440758)
The Bad: (get it out of the way)
It took 3 days to answer the ticket.
The ticket itself says you will monitor the line for 24 hours.
I can only assume you are very busy.
The Good:It was the same problem I had last June.
Although BT profile is 80 meg, the Plusnet profile for my line resets itself to 42 meg!?!?!
This has to be manually set again 78000.
The thing I really liked, is the explanation.
Rather than just sending an automated response to say it's fixed, your agent
[removed] actually explained the fault and the steps taken.
So kudos
[removed]I have tested it today and it seems OK.
I will of course let you know if I have any more problems.
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for staff.]
