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Internet connection fixed

Fenster
Rising Star
Posts: 132
Fixes: 1
Registered: ‎30-07-2007

Internet connection fixed

Hi
Saying thanks. My internet was lost, so after trying the usual things, different filters, wires, etc, I rang Plusnet support and after explaining my problem the techman he said it was probably the modem that had died and a new one was required. He set the new modem up for me so all I needed to do was plug it in and it would work. New modem arrived very quickly and is working perfectly. Very pleased to be back online. The support man, sorry I can't remember his name  (my memory is appalling and I was a bit stressed). I would just like to say thanks for his friendly manner and correct diagnosis of the problem.
Cheers  Smiley
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Internet connection fixed

Hi Fenster,
Thank you for the feedback! I'm pleased to hear that you're now back online and that things are running smoothly for you!
I'll ensure the agent receives the positive feedback from you!
Fenster
Rising Star
Posts: 132
Fixes: 1
Registered: ‎30-07-2007

Re: Internet connection fixed

Good, I wanted him to know he was right, helps for the future and it's good to say thanks  Smiley