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Exchange Status Checker - update ?

ITWorks
Superuser
Superuser
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Registered: ‎05-11-2008

Exchange Status Checker - update ?

Is the Exchange Status Checker due to be updated soon? , i see the last update was the 25th January. One of the local exchanges where i am is showing VP as Red, and was due to be fixed 5th Feb, so would like to see if this has been done.
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

26 REPLIES 26
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
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Re: Exchange Status Checker - update ?

Hi Mike,
We update this every Tuesday, it may be that there was no update for the exchange you've mentioned.
ITWorks
Superuser
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Re: Exchange Status Checker - update ?

Hi Chris
It looks like the database has not been updated for any exchange since the 25th of January , can you please check this. Smiley
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anotherone
Champion
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Re: Exchange Status Checker - update ?

AFAIK it wasn't done last week  Roll_eyes
Anotherone
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Re: Exchange Status Checker - update ?

Cough, cough cough, very loudly  Wink
kuga
Grafter
Posts: 36
Registered: ‎02-01-2013

Re: Exchange Status Checker - update ?

I have been waiting five weeks for them to update my records 
adamwalker
Plusnet Help Team
Plusnet Help Team
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Re: Exchange Status Checker - update ?

I'll be looking at updating this at some point today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anotherone
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Re: Exchange Status Checker - update ?

Have BTw changed the dates they update the Database and/or the dates they provide you the information?
kuga
Grafter
Posts: 36
Registered: ‎02-01-2013

Re: Exchange Status Checker - update ?

mine hasn't been yet  Cry
adamwalker
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Exchange Status Checker - update ?

The information given when we download the report can be from the previous week depending on what point in the week we're able to update the checker.
It was last updated on Tuesday of this week.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anotherone
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Registered: ‎31-08-2007

Re: Exchange Status Checker - update ?

Well mine says a week behind that, so are BT behind with their updates, if so could you arrange for someone to winge at them, if not there may be a gremlin in the system!
Anotherone
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Re: Exchange Status Checker - update ?

Well my exchange still says 12th Feb for the last update, that's 2 weeks ago, so http://community.plus.net/forum/index.php/topic,111909.msg962565.html#msg962565 and then there is also the unanswered question in my previous post.
ITWorks
Superuser
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Re: Exchange Status Checker - update ?

All the exchanges I have checked say the 12th, is the going to be updated soon? I would also like to know the answer Anotherones query ( bt behind with their updates)
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rookey
Grafter
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Registered: ‎23-01-2009

Re: Exchange Status Checker - update ?

Where you do this check?
ITWorks
Superuser
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Re: Exchange Status Checker - update ?

You can check exchange status here
usertools.plus.net/exchanges/
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.