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Engineer running late or not arrived?

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Plusnet Help Team
Plusnet Help Team
Posts: 15,145
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Engineer running late or not arrived?

Hi all,
I just wanted to state that if you are expecting an engineer to arrive to either install or work on a fault with your service and they either haven't arrived during the booked timeslot or if it's getting towards the end of the booked slot and you're worried they might not arrive, please be aware that we need to allow 2 hours after the end of the slot before we are able to chase this up with our suppliers.
For example if it's an AM slot (08:00 to 13:00) we'd need to wait until at least 15:00 and for a PM slot (13:00 to 18:00) at least 20:00.
As long as we're alerted to these issues we'll do our utmost to chase up any such happenings as soon as we're able to after those times.
Thanks for reading.
Adam

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 Adam Walker
 Plusnet Help Team
6 REPLIES 6
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Newbie
Posts: 1
Thanks: 1
Registered: ‎14-03-2013

Re: Engineer running late or not arrived?

I waited in all day for a fibre install from openreach and no show i want to know if i can cancel my order as i feel my contract with plusnet was broken.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Engineer running late or not arrived?

Hi there,
Really sorry to hear that though it looks like the order's been completed on our supplier's systems - is everything working now?
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Grafter
Posts: 79
Registered: ‎28-08-2009

Re: Engineer running late or not arrived?

BTO should be made to pay compensation when they can't be bothered to turn up.  I'm pretty sure if you filed a claim in the small claims court against them for your expenses they wouldn't be able to defend it.
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Moderator
Moderator
Posts: 29,895
Thanks: 3,137
Fixes: 478
Registered: ‎14-04-2007

Re: Engineer running late or not arrived?

Moderator's Note
Thread locked as it is for information only.

Customer and Forum Moderator. Windows 10 Firefox 82.0.2 (64-bit)

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Aspiring Legend
Posts: 12,305
Thanks: 4,251
Fixes: 1
Registered: ‎04-11-2014

Re: Engineer running late or not arrived?

I made it clear from the outset that should an engineer fail to turn up as arranged I would invoice them for £50 as presumably, I would be charged if the engineer called as arranged and I was not home?

Similar situation years ago with my bank and it's extortionate charge for writing a letter to me. I wrote and advised them that I would do exactly the same in return. No more charges after that!  

Whether BT or the bank actually pay is of course another matter as I would not have had them by the sort and curlies!


Compare yourself to who you were yesterday, not who somebody else is today
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Moderator
Moderator
Posts: 29,895
Thanks: 3,137
Fixes: 478
Registered: ‎14-04-2007

Re: Engineer running late or not arrived?

Moderators Note

Thread relocked as it's still for information only.

Customer and Forum Moderator. Windows 10 Firefox 82.0.2 (64-bit)