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Engineer not turned up again!

IDC1954
Newbie
Posts: 4
Registered: 07-01-2016

Engineer not turned up again!

Have just waited in all morning for the second time for a BT engineer to arrive.  Another no show Angry  We are still not getting superfast after supposedly going live on 2nd December despite numerous phone calls to Plusnet. Am seriously  considering cancelling the whole thing - phone line and broadband!  Sad
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Engineer not turned up again!

I'm really sorry to hear that the engineer didn't arrive when scheduled.
Notes are showing that some engineering work took place so we're also unhappy that the engineer didn't contact you.
I'd like to take ownership of getting another visit arranged for you (slots are available starting tomorrow).
I've just tried giving you a call but feel free to reply back here or PM me and I'll pick this up for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
IDC1954
Newbie
Posts: 4
Registered: 07-01-2016

Re: Engineer not turned up again!

I had a call from the engineer 30 minutes after the latest time he was scheduled to say he was stuck in traffic - Why did he not phone sooner? I had already left for work so had to turn around and go back. Angry 
He fixed a few problems but unfortunately the fastest we can expect on Superfast  is 11MG  due to copperwire and distance from fibre cable.  Sad 
Superuser
Superuser
Posts: 11,920
Thanks: 3,286
Fixes: 22
Registered: 22-08-2007

Re: Engineer not turned up again!

How far is your home from the green cabinet?
How far is the green cabinet from the exchange?
Recently there has been discussion around here about the constraints on FTTC speeds where the cabinet is a long distance from the exchange.  This is due to the ADSL service signals being very weak in such circumstances, requiring the VDSL signal levels to be reduced between the FTTC cabinet and the home, with the consequence of slow fibre service.
You might simply be a victim of geography and physics!  Sad
A warm belated welcome to be forums.